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Game boot up issue - Twood

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  • Riccardo Kabam
    replied
    we need to wait for apple to approve the new version in which we adressed this issue

    click here to contact players support

    Leave a comment:


  • ATXCJ
    replied
    Any new updates from the Dev team on this? Also, what is the link or how do I contact players support? I paid $19.99 for the gems to get my 2nd city deed and now I can't even use it. I want to get this fixed or get my money back.

    Leave a comment:


  • Riccardo Kabam
    replied
    Originally posted by ATXCJ View Post
    I'm having the same issue and have been for about 2 days now. I registered on Kabam.com before the crash. I deleted the game from my iphone, reinstalled and it worked for awhile but now it's giving the same error again. It still keeps track of my buildings or training in progress but I literally have to delete the app, reinstall, go through all the stupid tutorials, log back in the game with my Kabam info and then it gives me half an hour maybe before it starts happening all over again. Anyone else having this issue or know of a permanent solution?
    Thanks for reporting this issue, our Development Team is investigating

    If you need further assistance please contact players support

    Leave a comment:


  • ATXCJ
    replied
    I'm having the same issue and have been for about 2 days now. I registered on Kabam.com before the crash. I deleted the game from my iphone, reinstalled and it worked for awhile but now it's giving the same error again. It still keeps track of my buildings or training in progress but I literally have to delete the app, reinstall, go through all the stupid tutorials, log back in the game with my Kabam info and then it gives me half an hour maybe before it starts happening all over again. Anyone else having this issue or know of a permanent solution?

    Leave a comment:


  • Guest's Avatar
    Guest replied
    No Kabamid

    Originally posted by runey71 View Post
    If refreshing the app is not helping you can try deleting the game and reinstalling it. If you have created a kabamid you will need to go through the tutorial and then log in (click name top left, then cog/gear, then kabamid). You may need to change back to the world you were playing on (click name top left, then worlds, then find a world that says return). If you have no kabamid there is a risk you could lose your game data but previous experience has shown that you wont. Just in case do a full backup first.
    Thanks for your response, I have no Kabamid. And I can't even log on to create one in the game so I guess I will have to delete the game and re-install. How do you do a full backup? Do you only delete from the phone and leave the app installed on I tunes or do you have to delete both? I know, a lot of questions, but man I spent a lot of time playing to lose everything.

    Let me know how you would proceed, Thanks again!
    -Twood

    Leave a comment:


  • runey71
    replied
    Originally posted by Unregistered View Post
    Can anyone answer this question? Please, I can't even play the game anymore.
    If refreshing the app is not helping you can try deleting the game and reinstalling it. If you have created a kabamid you will need to go through the tutorial and then log in (click name top left, then cog/gear, then kabamid). You may need to change back to the world you were playing on (click name top left, then worlds, then find a world that says return). If you have no kabamid there is a risk you could lose your game data but previous experience has shown that you wont. Just in case do a full backup first.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Can anyone answer this question? Please, I can't even play the game anymore.

    Originally posted by Unregistered View Post
    After downloading the latest version of Battle for the North on my I phone I have had a few issues. The first was that all the landscape on my screen went white besides the buildings (It was not snow either). I was able to play the game as usual. After rebooting the other day I continue to get the error message "Fatal Error! Your Pardon please press ok to restart game." Restarting is not working and rebooting the app doesn't work either. How do I fix the issue without losing all progress?

    Thanks, Twood of Woodshire
    Can anyone answer this question? Please, I can't even play the game anymore.

    Leave a comment:


  • Guest's Avatar
    Guest started a topic Game boot up issue - Twood

    Game boot up issue - Twood

    After downloading the latest version of Battle for the North on my I phone I have had a few issues. The first was that all the landscape on my screen went white besides the buildings (It was not snow either). I was able to play the game as usual. After rebooting the other day I continue to get the error message "Fatal Error! Your Pardon please press ok to restart game." Restarting is not working and rebooting the app doesn't work either. How do I fix the issue without losing all progress?

    Thanks, Twood of Woodshire
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