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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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CHANGES OR IMPROVEMENT

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SET RULES

This is a private board. As such, decisions made are final.
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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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- Do not post using the color red. This color is reserved for moderators.
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Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Missing troops

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  • #16
    Azel I have no reports as they did that forced update and all my mail and reports were wiped. Sheep, do what I did mate, twice a day I opened a new ticket and put the ref number from the original ticket in the description section. After 12 new tickets I got a response. I've put to then a deal, I'd like either to have all my lost troops back or they can call it even by supplying me a 220 knight lol, still awaiting reply. Keep sending tickets tho ppl, they can't ignore you forever

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    • #17
      Submitted another ticket I will keep updating this thread with post until they answer me back

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      • #18
        I'm not getting anywhere fast... 1.1 mil archers lost to Picts... It can't be that hard to check then replace

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        • #19
          They have finally replied and asked me to responded to them with the report number. As there was over 1000 hits it proved a bit difficult but I sent 100 and said I will provide the rest if needed. I'm not prepared to loose 9m t1, through no fault of my own. I with zero myself and quit first. Thanks for the replies guys.

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          • #20
            Ha I just tried comp again and same damn thing happened again... Grrr

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            • #21
              I won't do pict att or events again as that's when troops are lost, I've said this to kabam too. Told them any of us would be quite happy to reproduce the troops lost as it happens to us all the time, so basically they're talking bs! They have given me back my 15k wagons as well now but said basically that's it you're not getting anymore of your troops back and neither will we be giving you a knight in replace for your troops lost. I feel lucky as you guys have not had anything back but at the same time really pissed off with the bs answers! Kabam sort it out! If you're customers are having game issues which is affecting their enjoyment then get on to it, sort it out! Ppl from all worlds are getting seriously annoyed with your greed and lack of customer service, if everyone left dye to this you wouldn't have a business so listen up please.

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              • #22
                so i rewrote the auto message that i received been days now no reply. i guess my stuff just got trashed just like my 550k troops. Its not that hard to reply im serious even a fRuck you will be nice.

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                • #23
                  same thing here

                  I've had this same problem. I documented everything, report numbers, screenshots. Kabam did respond, they said they havent had any reports of this happening. They did give me 5 million of the 12 million might I lost, which mind you might i spent $ to get. I asked for a refund, never heard back on that one.

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