I paid to buy gems and some of that was used to buy a Second City Chest coming with a Divine Inspiration. However when I was ready to use the DI in the second city it was missing! I had never used it!
Frustrating when I'd paid real money to buy the gems to get this, but not such a problem happy to be understanding that glitches happen. Reported a ticket through the in-game functions to Customer Services. Got a stock response automatically generated going on about "Urgent Notice! Merlin has gone rogue" etc - Funny in normal situations maybe to stay in character, but a little bit odd for reporting problems. Still, I'll wait for a real human response. And wait. And wait.
Waited a week and no reply at all, getting very, very frustrated now. Did not want to make a scene in public though so give Kabam another chance to fix the issue. Write an email direct to Customer Services forwarding the original concern. Get another auto-generated reply this time simply saying "Kabam Customer Service is not able to answer direct emails". What!? You don't address issues reported in game and you can't even be bothered to reply to direct emails? A link again to FAQs on how to reset the app to fix common problems etc - Don't you think I tried that first?
I paid real money for this and its gone and I want it back. Or I am very tempted to call my Credit Card company and under UK law cancel the entire payment for mis-sold items as I have not received what I paid for.
Never in my history of playing games online have I ever had such a contemptuous response to a serious problem of "we won't get back to you". I tried to deal with this privately but if the only way to get a response is to write in public, so be it. How any company can remotely think that appropriate "Customer Service" is we can't reply to you is beyond me.
Incident:120422-000343
In-Game Name: RandBlade
Frustrating when I'd paid real money to buy the gems to get this, but not such a problem happy to be understanding that glitches happen. Reported a ticket through the in-game functions to Customer Services. Got a stock response automatically generated going on about "Urgent Notice! Merlin has gone rogue" etc - Funny in normal situations maybe to stay in character, but a little bit odd for reporting problems. Still, I'll wait for a real human response. And wait. And wait.
Waited a week and no reply at all, getting very, very frustrated now. Did not want to make a scene in public though so give Kabam another chance to fix the issue. Write an email direct to Customer Services forwarding the original concern. Get another auto-generated reply this time simply saying "Kabam Customer Service is not able to answer direct emails". What!? You don't address issues reported in game and you can't even be bothered to reply to direct emails? A link again to FAQs on how to reset the app to fix common problems etc - Don't you think I tried that first?
I paid real money for this and its gone and I want it back. Or I am very tempted to call my Credit Card company and under UK law cancel the entire payment for mis-sold items as I have not received what I paid for.
Never in my history of playing games online have I ever had such a contemptuous response to a serious problem of "we won't get back to you". I tried to deal with this privately but if the only way to get a response is to write in public, so be it. How any company can remotely think that appropriate "Customer Service" is we can't reply to you is beyond me.
Incident:120422-000343
In-Game Name: RandBlade
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