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Kabam Support Problem

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  • Kabam Support Problem

    I am having huge problems with Kabam Support, or lack of. I have submitted two problems for support. For both I received emails saying that replies were taking longer than usual and that I should reply to the email if I still required support. I replied that yes, support was still required.

    After a week of waiting I had not received any further news. So I contacted support again. I received a reply this time stating:

    "Greetings,

    We have reviewed your case and determined that it is referring to the same issue you reported in case #********. Therefore, this case will be closed.

    Please refer to case #******* for further updates.

    Thank you for contacting The Hobbit: Kingdoms of Middle-earth Support."

    I have sent more support requests referring to the case number and still receive the same unhelpful reply. I have even submitted a support email stating that support is not replying properly to my emails.

    When I respond to a support email I simply get the message:

    "Thank you for contacting us. Unfortunately, this case has been closed.

    If your problem has not been resolved, please submit a new case and we will reply as soon as we can."

    Yet when I submit a new case I get the same unhelpful reply! Can somebody from Kabam please contact me and at least provide an answer to my requests.

  • #2
    Now they have resent a support request that had already been resolved but still ignored the others. No reply on any emails or further support requests I have sent. Kabam support is an absolute joke.

    Comment


    • #3
      did not get 2 items

      Hi! I did not get the train whith gandalf for log in 30 days. I have the hobbit builders crew but not the gandalf train. Do i get it in next month or is it lost now.

      Comment


      • #4
        I am at bombur 80 username hatricky. City 648/536

        Comment


        • #5
          Originally posted by Noob_5BFQQWZ View Post
          I am at bombur 80 username hatricky. City 648/536
          w


          Same here, I have been waiting for a week, still no answer for my complaint!! My complaint is about the Mystic traiing(l215) didnt work! i apply to my knighjt 212 but it didnt upgrade to 213!!!!!

          Comment


          • #6
            Originally posted by WMLU View Post
            w


            Same here, I have been waiting for a week, still no answer for my complaint!! My complaint is about the Mystic traiing(l215) didnt work! i apply to my knighjt 212 but it didnt upgrade to 213!!!!!
            Im in the same position... In kingdoms of Camelot, a WEEK ago now i got my knight to lvl 212 and used a mystic training on it to take it to 213 then about an hour passed and my knight was back on 212, went into support centre and lodged my problem, recieved an automated email from kabam with reference number and that was the last ive heard from them.. Ive sent about 3 emails back to the support tryin to find out what is happening and have had no responce, my friend had the same problem with his knight and his problem was resolved in 24hrs.. I dont think ill be putting anymore money into a game that doesnt support there customers. KABAM = JOKE World: Merlin69 - 443,168

            Comment


            • #7
              It's amazing how their service fluctuates.

              Sometimes, I get some amazingly surprisingly fast and awesome assistance.

              However I have a few other cases that are dragging on for weeks and weeks.

              I don't understand how some of the staff are so good and others so dreadful and useless

              Comment


              • #8
                Originally posted by Balloonknot View Post
                It's amazing how their service fluctuates.

                Sometimes, I get some amazingly surprisingly fast and awesome assistance.

                However I have a few other cases that are dragging on for weeks and weeks.

                I don't understand how some of the staff are so good and others so dreadful and useless

                Let me help you, its called employee turnover. If you dig hard enough on the web you will find instances of people that work there or have a spouse/significant other that works there and the turnover (which happens in waves) is discussed.

                Comment


                • #9
                  Originally posted by URANEL View Post
                  Im in the same position... In kingdoms of Camelot, a WEEK ago now i got my knight to lvl 212 and used a mystic training on it to take it to 213 then about an hour passed and my knight was back on 212, went into support centre and lodged my problem, recieved an automated email from kabam with reference number and that was the last ive heard from them.. Ive sent about 3 emails back to the support tryin to find out what is happening and have had no responce, my friend had the same problem with his knight and his problem was resolved in 24hrs.. I dont think ill be putting anymore money into a game that doesnt support there customers. KABAM = JOKE World: Merlin69 - 443,168
                  Now I dont care whether kabam will give back my 213 knight or not! I will soom quit the game! I will delete the app from my ipad!!!!

                  Comment


                  • #10
                    I can't login

                    I'm trying to finish playing the event for spiderman but it says I can't login because of maintenance. I won't be able to finish high to get him because of this something needs to be done

                    Comment


                    • #11
                      Originally posted by URANEL View Post
                      Im in the same position... In kingdoms of Camelot, a WEEK ago now i got my knight to lvl 212 and used a mystic training on it to take it to 213 then about an hour passed and my knight was back on 212, went into support centre and lodged my problem, recieved an automated email from kabam with reference number and that was the last ive heard from them.. Ive sent about 3 emails back to the support tryin to find out what is happening and have had no responce, my friend had the same problem with his knight and his problem was resolved in 24hrs.. I dont think ill be putting anymore money into a game that doesnt support there customers. KABAM = JOKE World: Merlin69 - 443,168
                      Join the club, they won't do a damn thing, and you won't even get any help from a game master either.

                      Comment


                      • #12
                        Does kabam have a support department I thought they removed that department and is using the space for the employee break room. You learn something new everyday

                        Comment


                        • #13
                          Hello,

                          We do have a support team and I have just tested the app and it works fine for me. There are two ways to contact Kabam support: from the game app, just tap on the Kabam icon, select Support, select the category related to your issue annd if there is no document detailing the solution to your problem, chose the "I need more help" button and follow the steps. A second option is to contact support from Kabam.com. Just click here and follow the steps.

                          I hope it works this time

                          Comment


                          • #14
                            Originally posted by DanaKabam View Post
                            Hello,

                            We do have a support team and I have just tested the app and it works fine for me. There are two ways to contact Kabam support: from the game app, just tap on the Kabam icon, select Support, select the category related to your issue annd if there is no document detailing the solution to your problem, chose the "I need more help" button and follow the steps. A second option is to contact support from Kabam.com. Just click here and follow the steps.

                            I hope it works this time
                            Lol we know you have a support and we know how to use it the problem is we submit tickets and we get the we will look in to it message then nothing else no we couldn't find a problem no we fixed the problem nothing and it gets frustrating .

                            Comment


                            • #15
                              Dana-

                              I don't want to lose any game time or fixes to this, but it does seem like it would be a good idea to be able to review your open tickets in the mail system, the castle (or somewhere in game), along with the proof you submitted and your original issue. So many times you get a reply asking for counts or screen shots that you sent with the original ticket. Evidently your system truncates this information as it is turned in? It most certainly drops all of the submitted information with the system reply. If it were just stored in the castle or the mail, you'd have everything you needed in one place to help support.

                              Comment

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