Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Kabam wont reply to customer issues

  • Filter
  • Time
  • Show
Clear All
new posts

  • Kabam wont reply to customer issues

    I have played KOC for half a year. Spent more money than i am comfortable with, not to mention time...

    It is therefor very irritating to see that when there is a game fault, that puts me as a player in a spot where i lose troops due to a glitch from Kabam, the developers wont answer my emails. I have written four times in the last two weeks. All times getting that automated reply; "you'll hear from us within one business day", and then nothing more.

    I understand that you are busy developing new chests and items for us all to buy. But I sincerly hope you also value the players that put time and money into this, at least enough to write a me simple answer.

    Should you at Kabam be interested in more information, you can check case #00922132 and #00901617, unless they are already deleted.

    With kind regards.
    C. Steffensen

  • #2
    hey i understand completely. i emailed them for help a week and a half ago because my account doesn't load anymore. they responded yesterday with troubleshooting help to THE WRONG GAME. i waited a week and a half to get an email telling me how to fix my The Hobbit account when im playing kingdom of Camelot and have never played The Hobbit.I have been trying to get my account fixed for over 3 weeks. they are very slow to respond if they even decide to respond. that is what we are dealing with in support and customer service. clearly these people have no idea what they are doing.


    • #3
      Lmao! I know how you feel


      • #4
        You guys are not alone, it's a lot like being robbed! I can access my account but when I do my lvl 55, and 3 cities are gone and it's like I log into a fresh account can't get any service. These guys are making too much money off of us to treat us like crap!


        • #5
          It is amazing how unorganized as well as uneducated kabam is in business ethics. They could make a ton of money if they made the game affordable for people to play and didnt rip them off.
          If you look around on google there are thousands of players that are going to be quitting and are looking for a non kabam game. They have a horrid business strategy and absolutely no care for their customers.
          They would rather sell $1000 worth of junk to 50 players than $100 worth to 10,000 players. This is a backwards business strategy and they are loosing money. I had a friend who bought $90.00 worth of the 3rd city chests and didnt get one. This is insane by anyones standards. She is quitting the game and will never play another kabam game again. People will pay honest money for an honest benefit. Put the 3rd city up for sale for a couple hundred gems and everyone would buy. But no they have such horrid ethics that they want a bunch of people to pay a 1000 dollars first. after squeezing every penny out they can, they will put them in the store.

          2nd city deeds are also a joke. No other game would allow you to obtain a 2nd - 2nd city deed if you already own one. This is ridiculous!!!! Make them trade-able or exchangeable. Do something kabam or your very small gaming empire will come to a sudden halt. I have played many online games and the others listen to their customers. I also notice that kabam does not respond to any of the negative comments on their board. I guess maybe that is because they are ALL negative. We have an alliance of 72 players that are all going to call the BBB. Everything in this game is rigged and then promoted like it is not. Either start paying attention to your players and quit building the game only for the few that spend thousands, or we will put a legal end to your empire. Our alliance for one has agreed to stop purchasing gems all together and there are many alliances forming now were that is one of the conditions that you are not allowed to purchase gems. Make the game fair. and give us something for our money, or we will take your income away.

          Also stop hiding from the negative comments. I see you say that there is no plan to make the 2nd city deed tradeable... WELL THEN MAKE A PLAN MORONS!!!! its not rocket science!