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Kabam wont reply to customer issues

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  • Kabam wont reply to customer issues

    I have played KOC for half a year. Spent more money than i am comfortable with, not to mention time...

    It is therefor very irritating to see that when there is a game fault, that puts me as a player in a spot where i lose troops due to a glitch from Kabam, the developers wont answer my emails. I have written four times in the last two weeks. All times getting that automated reply; "you'll hear from us within one business day", and then nothing more.

    I understand that you are busy developing new chests and items for us all to buy. But I sincerly hope you also value the players that put time and money into this, at least enough to write a me simple answer.

    Should you at Kabam be interested in more information, you can check case #00922132 and #00901617, unless they are already deleted.

    With kind regards.
    C. Steffensen

  • #2
    hey i understand completely. i emailed them for help a week and a half ago because my account doesn't load anymore. they responded yesterday with troubleshooting help to THE WRONG GAME. i waited a week and a half to get an email telling me how to fix my The Hobbit account when im playing kingdom of Camelot and have never played The Hobbit.I have been trying to get my account fixed for over 3 weeks. they are very slow to respond if they even decide to respond. that is what we are dealing with in support and customer service. clearly these people have no idea what they are doing.

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    • #3
      Lmao! I know how you feel

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      • #4
        You guys are not alone, it's a lot like being robbed! I can access my account but when I do my lvl 55, and 3 cities are gone and it's like I log into a fresh account can't get any service. These guys are making too much money off of us to treat us like crap!

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        • #5
          It is amazing how unorganized as well as uneducated kabam is in business ethics. They could make a ton of money if they made the game affordable for people to play and didnt rip them off.
          If you look around on google there are thousands of players that are going to be quitting and are looking for a non kabam game. They have a horrid business strategy and absolutely no care for their customers.
          They would rather sell $1000 worth of junk to 50 players than $100 worth to 10,000 players. This is a backwards business strategy and they are loosing money. I had a friend who bought $90.00 worth of the 3rd city chests and didnt get one. This is insane by anyones standards. She is quitting the game and will never play another kabam game again. People will pay honest money for an honest benefit. Put the 3rd city up for sale for a couple hundred gems and everyone would buy. But no they have such horrid ethics that they want a bunch of people to pay a 1000 dollars first. after squeezing every penny out they can, they will put them in the store.

          2nd city deeds are also a joke. No other game would allow you to obtain a 2nd - 2nd city deed if you already own one. This is ridiculous!!!! Make them trade-able or exchangeable. Do something kabam or your very small gaming empire will come to a sudden halt. I have played many online games and the others listen to their customers. I also notice that kabam does not respond to any of the negative comments on their board. I guess maybe that is because they are ALL negative. We have an alliance of 72 players that are all going to call the BBB. Everything in this game is rigged and then promoted like it is not. Either start paying attention to your players and quit building the game only for the few that spend thousands, or we will put a legal end to your empire. Our alliance for one has agreed to stop purchasing gems all together and there are many alliances forming now were that is one of the conditions that you are not allowed to purchase gems. Make the game fair. and give us something for our money, or we will take your income away.

          Also stop hiding from the negative comments. I see you say that there is no plan to make the 2nd city deed tradeable... WELL THEN MAKE A PLAN MORONS!!!! its not rocket science!

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