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Are we really gonna get those knight experience items refund

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  • Are we really gonna get those knight experience items refund

    Lords and Ladies of Camelot's Northern Territories,

    This bug has been fixed and player support started to refund players Exp Items to effected players, we hope everybody will receive the Exp items by the end of this week,

    Some of you received speedups and not Exp Items? Exp Items Have been credited now.

    Thank you for your patience


    Are we really gonna receive the items back? Today's the 2nd day after your "hope day"!
    For god sake, My castle have upgraded from level 5 to level 10 since this bug. Think of the times I could have saved with those missed knight experiences.

  • #2
    Originally posted by Noob_588KDPD View Post
    Are we really gonna receive the items back? Today's the 2nd day after your "hope day"!
    For god sake, My castle have upgraded from level 5 to level 10 since this bug. Think of the times I could have saved with those missed knight experiences.
    All Items have been granted to effected players, please write back with you game name and world so that I can check if you are on the list

    Comment


    • #3
      Originally posted by Riccardo Kabam View Post
      All Items have been granted to effected players, please write back with you game name and world so that I can check if you are on the list

      World: Ector8
      Name: WinsEmpire
      Time: 3/20/2012 10:00pm
      Item: 2 Train with Arthurs
      .................................................. ..................................................



      I had replied immediately with the appropriate info as the email requested.
      Incident: 120321-002072


      Email?
      On Thu, Mar 22, 2012 at 9:44 PM, Gmail Game <[email protected]> wrote:
      World: Ector8
      Name: WinsEmpire
      Time: 3/20/2012 10:00pm
      Item: 2 Train with Arthurs



      Sent from my iPad

      On Mar 22, 2012, at 8:28 PM, "Kabam" <[email protected]> wrote:


      Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. You may reply to this incident within the next 4 days. We will respond to you as quickly as possible.



      Thank you for allowing us to be of service to you.


      Subject
      Knight training

      Discussion Thread
      Response Via Email (Jennifer L.) 03/22/2012 05:28 PM
      Hello ,

      Thanks for taking the time to contact us! We are investigating an issue that has caused players to use a Knight Experience item only to have their Knights revert to their original level. We apologize any inconvenience this has caused and thank you for your patience while this issue is addressed properly by our Engineering team. To have your name added the the list of "Affected Players" please respond back verifying your player name and world. Additionally, please provide the approximate date and time that this issue occurred. Once we get you on our list, your account will be reviewed soon!

      Just so you know, we want to make sure the Knight EXP process is functioning as intended before any sort of reinstatement is granted.

      We sincerely appreciate your understanding!

      Thank you for contacting KoC: Battle for the North Support.

      Jennifer L.
      KoC: Battle for the North
      Player Experience

      *Make sure you have the upper hand in Battle for the North by participating in our Forums!
      http://community.kabam.com/forums/forumdisplay.php?471
      Customer By Web Form 03/21/2012 06:30 PM
      Is anyone following up this issue? It's been a day now, no one is reply to my email anymore...
      Auto-Response 03/20/2012 10:10 PM
      Hi,

      Based on your question, the following steps may help immediately solve your issue:

      General Troubleshooting "Refresh":

      As with any error in Battle for the North, please first try troubleshooting the error yourself by "refreshing" your app:

      To refresh the app, simply press the 'Home' button on your Apple device to exit the app, then double-press it again to bring up the list of apps you have open. Hold the Battle for the North app until it starts to jiggle and then tap the little 'minus' icon that appears. Then tap on Battle for the North to complete the process!"


      WiFi/3G Connection Fidelity:

      Please make sure you have a strong signal to whatever connection you are using to play Battle for the North (WiFi or 3G). Weak connections can cause error messages and poor performance of the app.


      Airplane Mode: Refresh Signal/Connection:

      You can also try to troubleshoot this issue by turning 'Airplane Mode' on and off. This resets your WiFi or 3G connection and can directly address the issue you are experiencing.

      To do so, exit the Battle for the North app and tap on 'Settings' > 'Airplane Mode' (tap twice to turn it 'on' and 'off').

      Then go back to the BFN app to complete the process!


      You can find information on game outages, bugs and many other hot community topics in our forums. Here you can also find help from fellow players as well as news and updates from Kabam staff.

      You can also visit our extensive knowledge base that can be accessed via ‘Help’ in-game or ‘Support’ on www.kabam.com.

      If you are unable to find an answer to your question using the information above, you may reply to this email for further assistance.

      Thank you,
      Kabam Support
      Customer By Web Form 03/20/2012 10:10 PM
      I had used a "Train with Arthur (50,000 experiences for 100 gems) on my level 78 level knight, but it didn't work at all, it didn't improve anything!

      [---001:002866:30177---]
      Agen SBOBET Terpercaya

      Comment


      • #4
        Thanks for the Info,
        I added you to the list

        Comment

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