Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Has kabam been sacked???

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  • Has kabam been sacked???

    Kabam I'm still waiting for a response, 1wk and 2days ain't good enough!!! Wtf is going on with my missing troops??

  • #2
    Originally posted by Unregistered View Post
    Kabam I'm still waiting for a response, 1wk and 2days ain't good enough!!! Wtf is going on with my missing troops??
    thanks for your patience,
    player support usually write back 48/72 hours, I believe there must be something wrong with your ticket.
    I suggest to write players support back and ask for information, please include in your email the ticket reference number so that they can track it more efficiently


    • #3
      Customer Support: "Have you tried reloading the game" - EVERY freaking time!

      Originally posted by Riccardo Kabam View Post
      thanks for your patience,
      player support usually write back 48/72 hours, I believe there must be something wrong with your ticket.
      I suggest to write players support back and ask for information, please include in your email the ticket reference number so that they can track it more efficiently
      LOL Customer support will reply with a stupid canned response that has NOTHING to do with your problem... For example, I posted a problem with the website... Yes, This FORUM, This site... Their suggestion:

      Double click the square button, and kill the game, and restart... Gee really? And that will fix the problem with the Rename on the login information for this site? Really?

      Which, means they are either total morons, or it is simply an automated script, or a person who just clicks "send Canned response 1" in response to every freaking request....

      But, yes, they WILL respond... And the response WILL be total garbage.... (I asked about a web issue: Response: Here is how to join an alliance....)

      I've submitted several bugs, with: 1) Renaming my login on this website, Getting RANDOM or NO experience, can't seem to get more than 20 EXP points no matter what I attack... 10 for a level 1 PICT base, 20 for level 2... 30 for 3 (at least once, I think I did)... But right now, 20 for an attack... I can attack 200 units, or 1080 units and I get 20 EXP points... Big freaking whoop... Why waste the troops to attack anything bigger than level 2? (Oh, and of course, I have to exit the app, kill it and reenter in order to actually get the 20 points - when I do.. )... And a few others, and NONE of them matter... OH, and also that it assigned EXP points to knights that have never done anything... (Or if the did, I have no idea what it was - and I'd like to DO THAT AGAIN to get more EXP! It wasn't an attack, or being in a position... Just got 80 points for nothing, and 10 points on another knight...)

      I'm pretty sure they are swamped, but I'm also pretty sure that they are making money with this game... I've paid them money as well - more than I've ever spent on any other game... (Yeah, that was stupid in retrospect...)

      And after 5 days I'm up to the point where the game is getting unplayable... Each upgrade is 13 HOURS.. In spite of all the reductions (I think it must have been 26-30 HOURS originally)... So yes, I can start the upgrade tonight and it will be done by tomorrow Noon... Or I can pay $$ to get it done now...

      -Modius, or should I say Noob_whatever... I can't rename it, but it bitches at me on every post...
      live sex


      • #4
        Never will get a response

        I have submitted 3 different tickets and haven't received a response on any of them except for the canned "automatically generated" refresh email. I even included in my tickets that I refreshed the game already. I've spent too much money on this game for it to just vanish over and over again. I'm starting a class action VS Kabam. Email me if you are interested. [email protected] (yes, [email protected] was already taken).