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2 months, multiple tickets and not one response?

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  • 2 months, multiple tickets and not one response?

    It is now about two months ago that I paid for training chests and a divine inspiration chest to level up my knight to 212. I was unaware of the cap at the time at 199 to train to 212. Now I have a knight stuck at 200. I have sent numerous report tickets since that time, the most recent being this last Friday and not one response. Nothing. Not a so sorry sucks to be you, not a we cant reply to this email, not a we don't care because we just want your money. I know you are getting the tickets because I am getting the conformation and case numbers sent to my email. This is extremely frustrating. So Ive resorted to posting this on a public forum. Can I get some help?

  • #2
    @Perlite I'm sorry it is taking so long for support to get to you. Your issue with your Knights will need to be resolved with a support agent so that they can look into your account and make the appropriate adjustments to your account. If you would like to Private Message me your email address or are comfortable with leaving your email address in response to this thread... I can double check to make sure that an agent will get to your ticket.

    Cheers,
    Jennifer

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    • #3
      Hello, I have still not received a response. This is now going on 8 tickets.

      This is fraud. I hope you know that.

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      • #4
        I contacted ITunes and they refunded my money for the purchase of the gems. Keep your ticket numbers, dates, and times and contact ITunes if you ever want a refund if Kabam will not help. Kabam does not offer phone support for issues like this, so unless they decide to contact you back from your ticket you have no other way to resolve your issues. This is fraudulent behavior, and Itunes was happy to refund my money right away.

        Never again will I spend another dime on KOC or any Kabam related games. I hope this helps some people who felt like they were ripped off as well. Go, get your money back. Ill be surprised if this is still up in a few hours. Taking your money is all they care about.

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        • #5
          If anyone is wondering, I sent my email address to Jennifer at around 4am on 4/19. I still have not received a response.

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          • #6
            do you pay spend on your account ?

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            • #7
              tell them you will never spend a penny again and maybe they will listen ... if no one pays they will have no business

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              • #8
                Still no response. Granted I got a refund from ITunes, but it would still be nice if Kabam actually gave a crap.

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                • #9
                  THis is a common complaint I have had two tickets ignored and don't bother anymore - I too have knights I would love to get reset but haven't bothered asking becuase I know I will just get ignored. I have just submitted a ticket for missing chests that I should have received after a recent promotion but that have never turned up

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