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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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The Game is Broken! Please fix it and compenasate your memebers!

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  • The Game is Broken! Please fix it and compenasate your memebers!

    Ok, so the list of bugs and errors I have experienced over the last 2 weeks.

    1 - Disappearing troops (sometimes coming back and sometimes not)
    2 - randomly fluctuating and disappearing might
    3 - disappearing Resources
    4- Seemingly endles 'Sorry Good Knight' error messages and server issues
    5- Disappearing experience on Knights
    6 - Knights leaving assignments suddenly for no good reason and therefore resulting resource issues.

    I am sure that with other player we could make up a list of 10 or even 20 other issues that seem to be occurring. As a result I can only come to one conclusion. The game is Broken. I understand with any game there will be issues to fix following the Beta period, however they have forgotten one huge thing. People are paying good money to gain the resources/troops/ experience mentioned above and when they just disappear, it is unacceptable not to offer reperations of some kind. For instance if you were to buy a car from a dealership, and then the dealership broke in overnight and stole the seats back, would you expect to just accept it? No of course not, you would hunt them down and extract not only the seats, but payemnt from them for refitting them and a little more for wasting your time and money in the first place; and there is little difference in this situation.

    So I ask Kabam two things they could do to make our lives happier, and restore our faith in this game, and therefore no doubt increase their revenue and player numbers as a result.

    1 - Fix the damn game!. CLose it down for a couple of days if you have to, but fix it. it is becoming almost unplayable!
    2 - Compensate your paying members, as not to do so is tantamount to theft in my view, without mentioning poor customer service, which I know is something you pride yourselves on.


    The responses I have recieved from Kabam have been friendly, polite and reassuring, and they should be commended on this, but without direct action, and generasl acceptance of an issue to all players and reperations, this is starting to become a little pointless.

    Many thanks

    Rick

  • #2
    lost troops

    i have also lost troops after i sunk a bunch of money into this game only to have them disapear as soon as i send them out to fight this is not acceptable and we should be compesated for our loses
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    • #3
      Originally posted by Rancidrick - Percival7 View Post
      Ok, so the list of bugs and errors I have experienced over the last 2 weeks.

      1 - Disappearing troops (sometimes coming back and sometimes not)
      2 - randomly fluctuating and disappearing might
      3 - disappearing Resources
      4- Seemingly endles 'Sorry Good Knight' error messages and server issues
      5- Disappearing experience on Knights
      6 - Knights leaving assignments suddenly for no good reason and therefore resulting resource issues.

      I am sure that with other player we could make up a list of 10 or even 20 other issues that seem to be occurring. As a result I can only come to one conclusion. The game is Broken. I understand with any game there will be issues to fix following the Beta period, however they have forgotten one huge thing. People are paying good money to gain the resources/troops/ experience mentioned above and when they just disappear, it is unacceptable not to offer reperations of some kind. For instance if you were to buy a car from a dealership, and then the dealership broke in overnight and stole the seats back, would you expect to just accept it? No of course not, you would hunt them down and extract not only the seats, but payemnt from them for refitting them and a little more for wasting your time and money in the first place; and there is little difference in this situation.

      So I ask Kabam two things they could do to make our lives happier, and restore our faith in this game, and therefore no doubt increase their revenue and player numbers as a result.

      1 - Fix the damn game!. CLose it down for a couple of days if you have to, but fix it. it is becoming almost unplayable!
      2 - Compensate your paying members, as not to do so is tantamount to theft in my view, without mentioning poor customer service, which I know is something you pride yourselves on.


      The responses I have recieved from Kabam have been friendly, polite and reassuring, and they should be commended on this, but without direct action, and generasl acceptance of an issue to all players and reperations, this is starting to become a little pointless.

      Many thanks

      Rick
      This has been and will always be an issue with Kabam. I have played the online version for years until last week. Spent lots of money on the game. I have stopped spending money nearly a year ago and have made a promise to myself to no longer spend any money. This way I am not disappointed or upset with the issues.these games are theoretically great, the problem has always been performance and coding. The glitches are always the same, and unfortunately they make changes with out first checking for any potentially bugs. What was nice about one year ago they had a major glitch that allowed for the gifting of all major items and chests. Sometimes they make errors that favor all the members, just be prepared for long response time and long long delays before anything is fixed. I have read about a troop glitch on here. Two years ago they had a glitch like that in the PC version that took 6months to correct. I will continue this game as long as it does not go past two cities and level 10 buildings. If it does I am done.
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