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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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this is ****

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  • this is ****

    You guys need to get your **** together ,chat always sucks ,and while farming sent out 98k troops and they disappeared never to come back?.Report #18947893 we pay good money to even play this game which is a shame in it's self but we should at least give us what we pay for,it's always something so in this I say get your**** together or kabam needs to find new people to do the job....hear that corporate ...get off your *** and do something before we all find another game to play

  • #2
    Hi Roduimus Prime,

    I'm sorry to hear that you're experiencing some issues with the game. For assistance, please submit a ticket to our Support Team. You can contact them by tapping on your player name in the upper left hand corner > "?" > "Contact Support". You may need to open up an article and select the "I need more help" button located on the bottom of the Support Page. After you select that button, you can click on "Contact Support" and continue with writing in your issue to support.

    - Hannah
    https://mksorb.com/bitdefender-mobil...virus-pro-apk/

    Comment


    • #3
      Originally posted by Hannah Kabam View Post
      Hi Roduimus Prime,

      I'm sorry to hear that you're experiencing some issues with the game. For assistance, please submit a ticket to our Support Team. You can contact them by tapping on your player name in the upper left hand corner > "?" > "Contact Support". You may need to open up an article and select the "I need more help" button located on the bottom of the Support Page. After you select that button, you can click on "Contact Support" and continue with writing in your issue to support.

      - Hannah
      What about the issue with my fey trickery? I am beginnin to wonder if you guys are screwing with me because when i delete the game and reinstall it it works fine with an unregustered account but when i log in i get the fey trickery, what kind of **** is that?
      Buy Deca

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      • #4
        Originally posted by Hannah Kabam View Post
        Hi Roduimus Prime,

        I'm sorry to hear that you're experiencing some issues with the game. For assistance, please submit a ticket to our Support Team. You can contact them by tapping on your player name in the upper left hand corner > "?" > "Contact Support". You may need to open up an article and select the "I need more help" button located on the bottom of the Support Page. After you select that button, you can click on "Contact Support" and continue with writing in your issue to support.

        - Hannah
        That's all you ppl say is to "submit a ticket." Nothing gets fixed. I'm on my 5th ticket with the same issue and all they do is send the same copy paste answer to try; force restart, force close, turn airplane mode on/off, turn wifi off/on & then they close the ticket. Kabam already lost a lot of players & I see a lot more with one foot out the door. Best advice I can give to ppl is stop wasting your money.

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        • #5
          I have never had a satisfactory reply to a ticket - I have reported lost resources twice and all I have ever been told is that the problem has been resolved. But it hasn't - EVER

          I've given up countring but I know for certain I have lost over 10million in mixed resources in transports - based on the price of 500k resources in the shop I make it kabam owe me at least 1900 gems

          I bet Hannah Kabbam ignores this - the same was as the support team did

          Comment


          • #6
            @DanThomas Sorry if you're having issues with getting your matter resolved with support. Maybe if you included your Transport Report numbers associated with the lost transports, they will be able to better assist you. They may not be able to provide all your resources back without these Report Numbers. Good luck.

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            • #7
              Originally posted by Pengi View Post
              That's all you ppl say is to "submit a ticket." Nothing gets fixed. I'm on my 5th ticket with the same issue and all they do is send the same copy paste answer to try; force restart, force close, turn airplane mode on/off, turn wifi off/on & then they close the ticket. Kabam already lost a lot of players & I see a lot more with one foot out the door. Best advice I can give to ppl is stop wasting your money.
              Absolutely stop wasting money it becoming more evident that all Kabam cares about is how much money they can make. They have so many problems and the only thing they care about right now is can they sell more chests or 4th city deeds. I have submitted multiple tickets about the many issues i have. I won a chest that i never received yet i get no reply. My city constantly turns red, submitted a ticket yet no reply. My scouts constantly get lost, submitted a ticket but no reply. I have a billing issue submitted a ticket i get a reply to that in 5 min.

              I give this game another month or 2 before people stop spending money altogether because Kabam has stopped caring about people having fun and just want to claim every last penny they can from us. They will learn when every quits playing this game or someone makes a similar game that is more fun to play and creator doesnt care about money as much as people having fun.

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              • #8
                I hope someone is working on a similar game that Kabam doesnt own i would cut my losses and move on so quickly. Kabam doesnt even care that no one is happy with the service they are providing they are not serving the needs of the players and helping solve issues that need to be. You have thousands of unhappy players Kabam if **** doesnt change soon you will have thousands of players who dont play anymore.

                Comment


                • #9
                  Originally posted by Jennifer View Post
                  @DanThomas Sorry if you're having issues with getting your matter resolved with support. Maybe if you included your Transport Report numbers associated with the lost transports, they will be able to better assist you. They may not be able to provide all your resources back without these Report Numbers. Good luck.
                  I have already supplied them Jennifer, I was asked to send screenshots of the reports Which I did only to be told that it appeared that the matter had been resolved and my ticket was now closed!! I sent more emails complaining saying that this was incorrect and got no response. I have given up.

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                  • #10
                    ROFL .... great read guys but nothing will come of it. They have stolen over 12 million of my might reports no reports they never help. All I'm doing now is telling people my story and warning them. Changing my in game name help people to ask me. You could try Riccardo_lies or cheats or steals or something like that. Only I hear Riccardo_Sux is already taken of course probably be excluded from the forums next hahaha

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