I'm sorry to hear that your ticket was closed when you went to reply back to it. Did you allow for a long period of time to lapse between the response you received and the time you sent your reply? The support system automatically will close out a ticket that has not been updated by the player after I want to say 4 days. If you want to provide me with your ticket number I can look into it further for you to see if that may have been the case.

Is this the same for the mobile version of the game because if so it would be nice to know that me giving them a week to return my troops was the reason that I got a closed ticket and my troops are still lost in the wilderness trying to find their way home after a month or so.

They MUST be starving and cold by now. I am truly worried about them.