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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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My game is gone totally

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  • My game is gone totally

    After the update maitence this morning at 9:00 game time when I tried to get back on my game restarted like I had never played before, I was level 15 spent $40.00 in gems, a newbie pack a 19.99 pack and then a 9.99 pack. In Three days wasted time, lost money, gems everything @ 9:35 am I email KABAM reference number 120323-002966 no answer emailed again 15:05. 6 hours later reference number 120323-006290 and I still have had no email from KABAM. INCLUDED MY USER NAME, PHONE NUMBER, E-mail everything I could think of to identify myself!


    HELP ME

  • #2
    Originally posted by CPUwhiz View Post
    After the update maitence this morning at 9:00 game time when I tried to get back on my game restarted like I had never played before, I was level 15 spent $40.00 in gems, a newbie pack a 19.99 pack and then a 9.99 pack. In Three days wasted time, lost money, gems everything @ 9:35 am I email KABAM reference number 120323-002966 no answer emailed again 15:05. 6 hours later reference number 120323-006290 and I still have had no email from KABAM. INCLUDED MY USER NAME, PHONE NUMBER, E-mail everything I could think of to identify myself!


    HELP ME
    Thanks for your message, players support will get back to you as soon as possible.
    Quick Troubleshooting: check if somehow the App logged you out of your KabamID. Go to settings and re-log in and all your in-game info will re-appear
    keep me posted

    Comment


    • #3
      Same problem game gone

      I am very annoyed !! Same thing I was at level 20 something about 22 or 23 update and now it's all gone and no the game has started from the begin all the $$$ spent are gone and help there has been no help ... Not a $ more will I give you lot and don't think I will continue to play now I can't even let my alliance know!! Shame shame shame!!!

      Comment


      • #4
        Originally posted by Unregistered View Post
        I am very annoyed !! Same thing I was at level 20 something about 22 or 23 update and now it's all gone and no the game has started from the begin all the $$$ spent are gone and help there has been no help ... Not a $ more will I give you lot and don't think I will continue to play now I can't even let my alliance know!! Shame shame shame!!!
        Hi,
        Try to log in with your kabamID to retrieve your in-game information or write player support specifying your game name and world
        thank you

        Comment


        • #5
          I too have lost everything. I play on ipad, level 23, kingdom Sebastian Inlet, alliance All american. When trying to log into account on kabam.com I am given a new user name which I cannot even change. Let us not even mention the amount of $ spent. Very frustrated. Email response from support does not address ipad only facebook. Unable to pull up anything specific regarding in search in the forums. If unable to retrieve game......

          Comment


          • #6
            not new member

            Previous thread from Allyoopa. Forgot to sign off.

            Comment


            • #7
              Not new user

              Have gone to account settings but unable to put in bday
              on iPad or pc. Allyoopa

              Comment


              • #8
                The only way to retrieve your in-game information is logging in with your KabamID. If you cancelled the a App and downloaded again, after the tutorial, go to your settings' page (in the App, not on kabam.com) and Log In with your KabamID! If you didn't create a KabamID there is no way to retrieve your game info and you will have to restart the game from the beginning.

                Comment


                • #9
                  This is Allyoopa again. Great news, whew what a relief too, after updated i-tunes on pc, restore ability became available and all downloads were retreived including KofC! This ability was not available directly on the ipad, then was able to sync the restored game.

                  Comment


                  • #10
                    Originally posted by Noob_589SZNZ View Post
                    This is Allyoopa again. Great news, whew what a relief too, after updated i-tunes on pc, restore ability became available and all downloads were retreived including KofC! This ability was not available directly on the ipad, then was able to sync the restored game.
                    great to hear you are back in the game

                    Comment

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