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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Upgrading to Level 10

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  • Upgrading to Level 10

    I have bought 2 x Devine Inspiration but still can't upgrade to level 10. when I try to it still show >>>>>>

    required 1 owned 0

    I have been in touch with customer services and they say I haven't bought any. Which is a load of rubish as they are shown in my item store.

    Has anyone else had this problem?

    Dave

  • #2
    Originally posted by Noob_57ZF6JC View Post
    I have bought 2 x Devine Inspiration but still can't upgrade to level 10. when I try to it still show >>>>>>

    required 1 owned 0

    I have been in touch with customer services and they say I haven't bought any. Which is a load of rubish as they are shown in my item store.

    Has anyone else had this problem?

    Dave
    what's your in-game name and world please?

    Comment


    • #3
      My game name is "whatablaker" which is a spelling mistake should be whatablanker but I am not paying to change it
      Current world is Lancelot1 (English)

      I also tried to change my username in the forum but the date of birth is greyed out and it keeps coming up with "must change year" but am unable to. I have spent quite a bit of cold hard cash on this game it would be nice if it worked.

      Dave

      Comment


      • #4
        Same

        Originally posted by Noob_57ZF6JC View Post
        My game name is "whatablaker" which is a spelling mistake should be whatablanker but I am not paying to change it
        Current world is Lancelot1 (English)

        I also tried to change my username in the forum but the date of birth is greyed out and it keeps coming up with "must change year" but am unable to. I have spent quite a bit of cold hard cash on this game it would be nice if it worked.

        Dave
        Yes, it's the same for everyone on any computer or iPad I can find using any web browser. The date fields are greyed out. They are enabled but soon as the page loads they become disabled. It's a coding problem that they need to fix. iPad, android, pc or Mac, no browser or version allows any ability to change the date. Never tried older versions of windows, like vista or xp. Maybe would work. But that's not the point. Just enable the fields or remove them for being a require field.
        http://iliannloeb.com/lopid/

        Comment


        • #5
          Originally posted by Noob_585HWHD View Post
          Yes, it's the same for everyone on any computer or iPad I can find using any web browser. The date fields are greyed out. They are enabled but soon as the page loads they become disabled. It's a coding problem that they need to fix. iPad, android, pc or Mac, no browser or version allows any ability to change the date. Never tried older versions of windows, like vista or xp. Maybe would work. But that's not the point. Just enable the fields or remove them for being a require field.
          they date of birth bug in the forums is a known issue that the engineers are working on fixing soon

          Comment


          • #6
            Originally posted by Noob_57ZF6JC View Post
            My game name is "whatablaker" which is a spelling mistake should be whatablanker but I am not paying to change it
            Current world is Lancelot1 (English)

            I also tried to change my username in the forum but the date of birth is greyed out and it keeps coming up with "must change year" but am unable to. I have spent quite a bit of cold hard cash on this game it would be nice if it worked.

            Dave
            Hi Dave
            Player support has access to all players in-game information, if you have an "open case" with them about the DI I suggest you to reply back for further information

            Comment


            • #7
              Originally posted by Riccardo Kabam View Post
              Hi Dave
              Player support has access to all players in-game information, if you have an "open case" with them about the DI I suggest you to reply back for further information
              I have tried that but don't seem to be getting anywhere they tell me I have not got any DI's in my item store but they are there large as life. I feel it is a case of we have your money so tough.

              Dave

              Comment


              • #8
                Originally posted by Noob_57ZF6JC View Post
                I have tried that but don't seem to be getting anywhere they tell me I have not got any DI's in my item store but they are there large as life. I feel it is a case of we have your money so tough.

                Dave
                Take a screenshot and send it to them.

                Comment


                • #9
                  Similar issue

                  In-game username: phildo
                  World: Ector8

                  Purchased a Divine Inspiration as well. Before i could even use it it disappeared. Wasted 85 gems on this special sale. I do not have any level 10 buildings and it is not in my items soooo where is it??
                  Already spoke with customer support,
                  [Incident:120328-001269] and i am waiting for an answer.

                  Comment


                  • #10
                    Originally posted by Unregistered View Post
                    In-game username: phildo
                    World: Ector8

                    Purchased a Divine Inspiration as well. Before i could even use it it disappeared. Wasted 85 gems on this special sale. I do not have any level 10 buildings and it is not in my items soooo where is it??
                    Already spoke with customer support,
                    [Incident:120328-001269] and i am waiting for an answer.
                    Hi Phildo,
                    I forwarded your incident number to player's support to look in to it. They handle individual players issues and they will get back to you as soon as possible

                    Comment

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