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Honestly Kabam (Jennifer) this is unacceptable *Regarding recent maintenance/update*

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  • Honestly Kabam (Jennifer) this is unacceptable *Regarding recent maintenance/update*

    I understand that the feature of transporting resources from 1 friendly alliance to another was never intended to be a function in the game, as you so have stated in anther thread. What this post is regarding is your (Kabam's) lack of customer satisfaction and your ability to inform your users of changes to the game play. Imagine this scenario... Take the game Assassin's Creed, what do you think the people playing that game would do if the creator of the game noticed 1 day you were never supposed to be able to climb a building... Something that has always (FROM DAY 1) been apart of the game... So they just took it out 1 day without informing their users in advance. Now I know that you (Kabam) are no longer a small time video game developer. Just take a look at this quote from a recent "" article regarding Kabam's 2012 financial report

    "Kabam recently announced that its 2012 gross revenues surpassed $180 million, a 70% increase over 2011, and that monthly traffic at now exceeds six million unique visitors" Read the full article here -
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    Now we all know that a lot of the $180 million in gross came from this very game. As a user of this game, I need an detailed explanation on why there was A No notice given to all players regarding this massive of a change... B How you think that this explanation from Jennifer

    "Thanks for the post everyone! Please know that after the maintenance on 3/17/2013, it is no longer possible to transport to friendly Alliances. It was never intended for players to be able to transport Resources between anyone other than their own Alliance members. We have identified this issue and made these changes last night. Sorry for the lack of notice and thank you for your cooperation."

    in a different thread, is enough of a apology for a major screw up on your behalf... and C How was this issue (transporting res from friendly allies) 1 that needed to be address before 1) The mail report glitch that has been an issue since May of 2012, 2) The new alliance mail overlapping glitch that has now popped up, 3) The even longer lasting failed scouts bug that has been the biggest plague this game has seen, 4) The constant annoyance that is unassigning marshall... The list goes on and on and on and on!

    Please everyone feel free to post other bugs or issues that are plauging this game.

    So in summation, How can you justify giving your customers no prior notice to a massive update/change that will affect over 90% of the active users. I will be eagerly awaiting your response to this thread, because the crap that was passed off as a sorry just simply isn't cutting it with this customer.

    Nexus VC of Fatal Error Horsa49 (Hardcore) - Yea, you don't even want me to start in on the lack of support Kabam has given their "Hardcore" server.... Um here is an idea ***Promote the server!!!!!!!***