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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
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Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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Rule 7: Do not spam
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Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
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Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Spent good money, lost all purchase

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  • Spent good money, lost all purchase

    Ive asked for help twice, and I've been ignored twice. Most recent ticket is 120319-000719. I spent 20 bucks and used the gems to get the best knight exp shield. I also got the bonus chest. I used the shield, and then the knight reverted back to the old level.

    My first incident was never responded to, and I'm starting to get upset. All I got was an email saying that there are tons of incidents, and they'll get to me when they can..... That was two weeks ago.

    Fix this or give me the 25 bucks back that I've spent. You can't take money and then not deliver the service. I play on Kay2, as Asunder. I've basically lost everything I've bought on two purchases.

  • #2
    Originally posted by Noob_588ZSHC View Post
    Ive asked for help twice, and I've been ignored twice. Most recent ticket is 120319-000719. I spent 20 bucks and used the gems to get the best knight exp shield. I also got the bonus chest. I used the shield, and then the knight reverted back to the old level.

    My first incident was never responded to, and I'm starting to get upset. All I got was an email saying that there are tons of incidents, and they'll get to me when they can..... That was two weeks ago.

    Fix this or give me the 25 bucks back that I've spent. You can't take money and then not deliver the service. I play on Kay2, as Asunder. I've basically lost everything I've bought on two purchases.

    Hi Asunder,
    Thanks for your message, our Development Team is aware of this bug and working on the fix. Player Support Team are listing all players effected by this bug and once it will be resolved they will take care of your lost items.

    Thanks for your patience and sorry for the inconvenience

    Comment


    • #3
      I hear you, OP. I lost $200 on gems.. Kabam doesnt respond to me either. I am now going threw apple to get a refund

      Comment


      • #4
        Originally posted by Unregistered View Post
        I hear you, OP. I lost $200 on gems.. Kabam doesnt respond to me either. I am now going threw apple to get a refund
        Ye I spent 40 and the gems dissaper

        Comment


        • #5
          Originally posted by Unregistered View Post
          Ye I spent 40 and the gems dissaper
          ...we are tentatively optimistic and looks like this bug has been resolved... we will keep you posted.
          Player support will start going through the list of effected users soon

          Comment


          • #6
            Originally posted by Riccardo Kabam View Post
            ...we are tentatively optimistic and looks like this bug has been resolved... we will keep you posted.
            Player support will start going through the list of effected users soon
            Are there only 3 people that work in you alls office? I have spent entirely too much money ($500.00) on this game only to have a significant portion of my purchases mysteriously disappear!! Sent in 5 separate tickets on issues and when I followed directions on the replies to my tickets regarding replying back after 4 days, I was told the ticket was closed??? Kabam is making $$$ hand over fist I guarantee you but they have the worst customer service I have ever seen.

            Comment


            • #7
              What happened to my gems I had some last nite and this morning gone. I didn't use them and I am at zero. I actually paid for them this isBS.

              Comment


              • #8
                Originally posted by Unregistered View Post
                What happened to my gems I had some last nite and this morning gone. I didn't use them and I am at zero. I actually paid for them this isBS.
                please contact player support for better assistance as they can access your player information

                Comment

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