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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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Can't collect survey

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  • #16
    workaround for this issue

    Since kabam doesn't really care to fix this, here is a workaround... have someone flip your wild(s). Hopefully your stuck troops are not significant or you may not have this option. Once the wild changes ownership, your troops are forced to return. Btw, kabam has really weak support if they cannot figure out how to logically reset a few flags as this should be very easy to identify in the code... the survey seems to be a pretty dumb feature as well since the are not having any events with it. Heaven forbid they reward some one that actually likes playing the game and not spending $100.

    Comment


    • #17
      Hi guys,

      I apologize for the delayed response and for the inconvenience. If you guys are still experiencing this issue, can you guys reply with your Player Name, World, and the full message that you're receiving?

      Thanks,

      Hannah
      https://mksorb.com/bitdefender-mobil...virus-pro-apk/

      Comment


      • #18
        Name=Diplomat, World=Hengist67, ErrorMsg="You lack sufficient Treasure of the Mountains (Lv 6), Knight! You currently have 0."


        Originally posted by Hannah Kabam View Post
        Hi guys,

        I apologize for the delayed response and for the inconvenience. If you guys are still experiencing this issue, can you guys reply with your Player Name, World, and the full message that you're receiving?

        Thanks,

        Hannah

        Comment


        • #19
          Name= Clodhoppa , world = Vortigern17, error message= "you lack sufficient wealth of the hills(lv10), knight! You currently have 0." Help with this would be appreciated

          Comment


          • #20
            I am still having the issue. They have fixed it several times but it keeps happening. I'm in world Bors3 (Deutsch) user name is David1. The message I keep getting is you lack sufficient grasslands' plenty (lv10). Knight! You currently have 0. Is has also happened with mountains and hills.
            brasil gaming audience

            Comment


            • #21
              Hi everyone,

              I've sent your account info to our engineers and they'll be trying to get to the bottom of this. It may take several days, so please hang tight!

              Thanks,

              Hannah
              https://mksorb.com/bitdefender-mobil...virus-pro-apk/

              Comment


              • #22
                I have had this problem since the survey feature was released, was up to 3 but back to 2. VjjR, Kay21,

                You lack sufficient Grasslands' Plenty (Lv 9), Knight! You currently have 0.

                You lack sufficient Wealth of the Hills (Lv 10), Knight! You currently have 0.

                Comment


                • #23
                  Can't collect survey

                  Hannah, the msg states "You lack sufficient Wealth of the Hills (Lv 10), Knight! You currently have 0." The error kills a wild so that we cannot survey it or collect a completed survey.

                  Originally posted by Hannah Kabam View Post
                  Hey guys,

                  Sorry to hear that you're having trouble recalling your Troops from Surveying. Maybe I can help. Can you tell me what the error message says? There's usually a Level included in the message.

                  - Hannah

                  Comment


                  • #24
                    Hi guys,

                    Thanks for waiting! Our engineers have informed me that they provided a fix for this. You should be set to go!

                    Thanks,

                    Hannah
                    https://mksorb.com/bitdefender-mobil...virus-pro-apk/

                    Comment


                    • #25
                      Yes thank you. Are the gong to fix this issue permanently. I have two accounts and this has happened at least 7 times in my main account but never in my second account and I survey every day in both. When are we going to be able to use the gems for something?
                      brasil gaming audience

                      Comment


                      • #26
                        Hi KingDavid1000,

                        This issue has been permanently fixed. You'll be able to use the Jewels for Crafting and Round Tower events that will be in the near future

                        Hannah
                        https://mksorb.com/bitdefender-mobil...virus-pro-apk/

                        Comment


                        • #27
                          Problem seems to be fixed

                          Hannah, this seems to have fixed the problem. Thank you.

                          Comment


                          • #28
                            Your the best. Thank again Hannah.
                            brasil gaming audience

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