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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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I really need to get in touch with the support team! I been getting ignored by them!

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  • I really need to get in touch with the support team! I been getting ignored by them!

    This game is extremely glitchy! Anyone can help me how to get in contact them?

  • #2
    My thread on some issues had 200 views and not one Kabam reply. Good luck, they are unreachable and contact you when it is a good time for them...or they just don't reply at all.

    Comment


    • #3
      @Armenayje To submit a ticket, please contact Support from within the game by tapping on your player name in the upper left hand corner > "?" > "Contact Support". You may need to open up an article and select the "I need more help" button located on the bottom of the Support Page. After you select that button, you can click on "Contact Support" and continue with writing in your Question to support.

      Comment


      • #4
        Originally posted by Jennifer View Post
        @Armenayje To submit a ticket, please contact Support from within the game by tapping on your player name in the upper left hand corner > "?" > "Contact Support". You may need to open up an article and select the "I need more help" button located on the bottom of the Support Page. After you select that button, you can click on "Contact Support" and continue with writing in your Question to support.
        We do that Jennifer and we still dont get replies.

        I have one two weeks ago and no reply even after the email said 24hrs.

        I have another from three days ago.....no response.

        What is the deal?
        .

        Comment


        • #5
          yea I got the same 24 hour email and waited 2 weeks. when I replied to find out what happened they replied that is was closed. no resolution. no reason. and my 90k t3 are still gone.

          Comment


          • #6
            Originally posted by Jennifer View Post
            @Armenayje To submit a ticket, please contact Support from within the game by tapping on your player name in the upper left hand corner > "?" > "Contact Support". You may need to open up an article and select the "I need more help" button located on the bottom of the Support Page. After you select that button, you can click on "Contact Support" and continue with writing in your Question to support.
            I opened up 3 tickets and this is what I got! lool its funny talking about it! "Thank you for contacting us. Unfortunately, this case has been closed.

            If your problem has not been resolved, please submit a new case and we will reply as soon as we can."

            This is absurd! and I spent a lot of money and lost it because of the games glitches!!

            Comment


            • #7
              I apologize for the delay with Customer Support. They are working hard to respond to each and every issue. However, it may take a little bit of time for you to get a response. Sometimes it can take up to 3 days. If you are able to briefly summarize your issue in this post, I'll be sure to take a look into it. Please include the type of device you are playing on and the world that you are located.

              Comment


              • #8
                Here is mine,

                missing troops - 00620154

                I sent 4 waves of reinforcements to a player who's embassy was full. They all returned and I had players pull their reinforcements out so I could send 4 waves back. But when I went to send the forth wave I didn't have enough troops to send.

                I watched them all hit and return, he had not been attacked while I tried to get in, he had 3 million t1 troops of his own there plus t1's from other reinforcements and I sent 30k of each t3 type in each wave so they would have survived if he was hit.

                My might dropped 2 million after they didn't return.

                World is Bedivere 23 and I am using an Iphone 4

                Comment


                • #9
                  @Farmer Bob: Thank you for your post. I have ensured that someone from our Support Team will contact you directly regarding your issue. Please allow up to 3 business days for someone on our Team to reach out to you. Thank you for your patience in the meantime!

                  Comment


                  • #10
                    Originally posted by Jennifer View Post
                    @Farmer Bob: Thank you for your post. I have ensured that someone from our Support Team will contact you directly regarding your issue. Please allow up to 3 business days for someone on our Team to reach out to you. Thank you for your patience in the meantime!
                    Been over a week now! noone has wrote anything.. $50 worth stuff lost 5+million of each resource and 12mil in gold.. If noone is going to answer please let me know..

                    Comment


                    • #11
                      No I keep getting the same auto response and it closes my ticket and asks me to resubmit. No help. I haven't received mail in over a week In hengist48. No reports no mail, nada. And no help from support. Just an auto response " check faqs" and it closes my ticket. I am totally unfunctioning in my main server now. I can't scout no clue who is attacking me. And now there's major cheating with people using hacks on our server. I basicly feel like koc could care less as king as someone pays somewhere. The rest of us can suck eggs.

                      Comment


                      • #12
                        Still nothing. Thanks for trying.

                        Comment


                        • #13
                          My game is blank. Just black between the borders. I am wasting valuable ascension mist time. Please help!
                          http://genericisotretinoinonline.com/

                          Comment


                          • #14
                            Originally posted by Farmer Bob View Post
                            Still nothing. Thanks for trying.
                            Same with me- no contact from ANYONE, they just auto sent me a mail that said to check the FAQ's and then closed the ticket immediately without ever even looking into the issues. The game is unplayable when I can't receive mail or reports on who is attacking me or when or how much I got from attacking someone else without having to directly go into the alliance reports (my reports are going there other than wild attacks, etc).
                            I am getting 0 communications in hengist48 and I think I'm going to just have to quit the game.

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