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Please help ASAP Kabam!!

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  • Please help ASAP Kabam!!

    I was playing in Kay2 with player (Nepthys) which does not have a kabam ID. My bf went on my phone and logged in on my game with his kabam ID and now it will only come up with his worlds. I am incredibly upset as Kay2 is full and cannot create a new account, and as I have spent fair amounts on Nepthys and am vc of a top 16 alliance you can understand my worry. I have many friends on there I will devastated if I can't get back to them, all I need is for you to fix my problem or start me off on Kay2 again, I am not asking for money back or gems I just want some normality restored. I am torn apart at the moment and not looking to gain anything, please help me kabam!! I do not want to be stuck on another server!!

  • #2
    I also have all of my receipt numbers if you would like them emailed to you

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    • #3
      Please restore me to Kay2 I'm absolutely devastated and upset about this I had over a million might and spent money on it, I'm not asking for compensation just want to go on my original server, I have very close friends there, I am a present(and future) money spender. It's ok if I'm restored on the ID that was logged on to my phone as my partner does not play. I need this fixed ASAP as its the only game I play. Please pay particular attention to this issue as I'm unable to call you from Australia.

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      • #4
        Originally posted by Noob_589MRXK View Post
        Please restore me to Kay2 I'm absolutely devastated and upset about this I had over a million might and spent money on it, I'm not asking for compensation just want to go on my original server, I have very close friends there, I am a present(and future) money spender. It's ok if I'm restored on the ID that was logged on to my phone as my partner does not play. I need this fixed ASAP as its the only game I play. Please pay particular attention to this issue as I'm unable to call you from Australia.
        I'm investigating to see if there is a solution for your problem ... stay tuned

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        • #5
          Thank you so very much if anything I don't even need the same account just one on kay2(so i can play with my friends) I'm crying my eyes out here lol... I am very grateful!

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          • #6
            I'm all but ripping my hair out guys!!! I can give any information that you need, compensate you etc. I just need to get on to kay2, sent numerous support emails out now lol absolutely freaking out

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            • #7
              Originally posted by Noob_589MRXK View Post
              I'm all but ripping my hair out guys!!! I can give any information that you need, compensate you etc. I just need to get on to kay2, sent numerous support emails out now lol absolutely freaking out
              Hi Nepthys. I'm Runey, chancellor of The Commonwealth also on Kay2. I understand your frustration. I would be pulling my hair out too. Unfortunately this may take some time for them to sort out for you. I have no doubt Riccardo will chase this as quickly as he can and get back to you as soon as he has an answer. At least that is what he has always done for me. I'll keep my fingers crossed that everything is resolved for you sooner rather than later.

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              • #8
                Thanks very much for your concern runey I have seen you around. I am VC of dragoneatingalpacas, if you feel up to it feel free to message one of my alliance and let them know what has happened as I've had no way to contact them about my problem, I got on to lancelot1 to try and contact someone in kay2 without much luck ahahaha. We are pretty close friends and im sure they are worried about me.

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                • #9
                  Originally posted by Noob_589MRXK View Post
                  Thanks very much for your concern runey I have seen you around. I am VC of dragoneatingalpacas, if you feel up to it feel free to message one of my alliance and let them know what has happened as I've had no way to contact them about my problem, I got on to lancelot1 to try and contact someone in kay2 without much luck ahahaha. We are pretty close friends and im sure they are worried about me.
                  Hey Nepthys this is what you can do: In the case you described, you should delete the app and re-install it, it should no longer be tied to your bf's Kabam ID and be restored to the guest account that was previously logged in on the device. (YOURS)

                  See if this works

                  PS, ...I checked you logs and you should be able to go around worlds 1,2,7 with no issues

                  ps of ps
                  Are you stil with your boyfriend after what he did to you jk

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                  • #10
                    Originally posted by Noob_589MRXK View Post
                    Thanks very much for your concern runey I have seen you around. I am VC of dragoneatingalpacas, if you feel up to it feel free to message one of my alliance and let them know what has happened as I've had no way to contact them about my problem, I got on to lancelot1 to try and contact someone in kay2 without much luck ahahaha. We are pretty close friends and im sure they are worried about me.
                    I have let your chancellor know.

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                    • #11
                      It worked! Thank you so much, though I'm having issues I'm back to preupdate version I think I had 50k limits on wall defense and that's halved again?

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                      • #12
                        Ps yes he's very lucky lol I had tears over this

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                        • #13
                          Reboot fixed my wall def. issue

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                          • #14
                            Thanks for returning our Nepthys to us... We were very worried about her!

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                            • #15
                              Originally posted by Unregistered View Post
                              Thanks for returning our Nepthys to us... We were very worried about her!
                              It was a real pleasure!!!

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