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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
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- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
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- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Problem with 3rd city crest

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  • Problem with 3rd city crest

    I have email now 4 previous times and I am getting no help - simply advise which is obvious - THERE IS A PROBLEM or bug in the game - I know how it works or how it should work - IT IS NOT WORKING - please please I beg you do not send me another short email with some simple advice and conclude with " if you have any questions or issues feel free to open another ticket and write again. Have a nice day" - I need a solution not another short unthinking email .

    I have force restarted the app
    I have uninstalled and reinstalled the app and resigned in
    I own a plain read for my 3rd city - I know how the process works I did it with my second city
    I know I am entitled to the 3rd city - I collected all the crests and you have confirmed this
    I know I should not be experiencing problems - as one of your responses helpfully pointed out - but I am - which is why I am emailing "support" - If I wanted the state the obvious - I would have emailed them, not support - I want support!!
    I have - as I have described previously - a 3rd city chest - which I believe was placed there by you when I originally raised this issue - you said (Phillip) - " I have checked your account and can see you have enough crests for a 3rd city deed so I have given it to you" - mail of Thurs 7th Feb. The chest appeared - I peek inside the chest and it says coming soon. I press the use blue button beside the chest and the whole game crashes - so - I repeat - THERE IS A PROBLEM.

    Please please I am begging you find a solution for me - not some none thinking advise on what should happen or what I need to do if it was working - it is not working - I need something fixing - something deleting and reinstalling or something repaired - I need you to do something not assume I am doing something wrong.

    I look forward with some small hope and a large degree of desperation and frustration to your well thought out, detailed, helpful and intimately successful response.

    User name Sejanus in the world of KAY59 (maybe there is a problem with 3rd city deeds in this world?)

  • #2
    I'm having the same issue as well. I have gone and gotten all the third city crests it shows the fact that I have the third city deed in my items inventory, I have a plains i control from each of my first two towns, and the option never comes up to build my third city. What gives?????

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    • #3
      What a bunch of bull****, I submitted a trouble ticket for this third city bull, and it was elevated and then closed without doing anything about it.

      Bunch of useless pricks.

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