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Fatal error

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  • Fatal error

    Guys and gals, there is not enough info being given to those of us that are experiencing this issue. Especially when you submit a support request and it is closed (and a survey of customer service sent!!) but the issue is not resolved??? You tell us to e patient while you investigate, but do not give us any idea how long we may not have access to our games.

    For us that need to be in the game to farm food to feed our troops this is especially frustrating - am I going to come back ito the game with no troops??? If this is not resolved soon I stand to lose over 1M might! This is NOT acceptable. I have spent real money on this game. To lose this because of a 'fatal error' is like a slap in the face!

    To think I gave the game a good review in iTunes just yesterday....

    To say I am frustrated is a major understatement.
    georgia integrated health care ackworth

  • #2
    Originally posted by Lady_Celestria View Post
    Guys and gals, there is not enough info being given to those of us that are experiencing this issue. Especially when you submit a support request and it is closed (and a survey of customer service sent!!) but the issue is not resolved??? You tell us to e patient while you investigate, but do not give us any idea how long we may not have access to our games.

    For us that need to be in the game to farm food to feed our troops this is especially frustrating - am I going to come back ito the game with no troops??? If this is not resolved soon I stand to lose over 1M might! This is NOT acceptable. I have spent real money on this game. To lose this because of a 'fatal error' is like a slap in the face!

    To think I gave the game a good review in iTunes just yesterday....

    To say I am frustrated is a major understatement.
    Hi Lady_Celestria,

    We are looking in to the Fatal Error as we speak and the engineers are working on the Fix. It should be resolved soon but we don't know exactly how long it will take, that's why we can't estimate the ETA for the solution.

    I can give you my personal estimation based on similar issues experienced in the past and in my opinion it will be fixed by the end of the day.

    Sorry again

    Comment


    • #3
      By the end of the day my troops will have deserted, unless alliance members have sent me food.... but i have no way to know if this has happened or not! What are you planning on doing to make sure this does not happen, or to compensate us if it does happen? As a high might player my food production is -500K per hour. with the food that I had when I was able to log in almost 8 hours ago, I only have a few hours left before my troops all die.

      On top of troops dying, I have lost a full day of troop training - that also sets me back in my might building. Also, my next builds not started. again, now i am behind. All my resources will have stoped producing due to my items being maxed out. This is another frustration - how much of each resource am I going to lose because it is maxed??? Again - are you planning on doing anything to compensate us? I know I am not the only one experiencing this frustration.

      I hope you think about these concerns as you fix this issue.
      georgia integrated health care ackworth

      Comment


      • #4
        Oh, ya, and farming - I am also missing out on all my farming. I have my farms timed for maximum return, and now others will get there first. Additional millions in resources that I have lost out today
        georgia integrated health care ackworth

        Comment


        • #5
          Originally posted by Franky1986
          Going negative in food production was your own decision. All I can think of a solution is a rollback to this morning.

          Let's see what they will do but stop with the QQ cause this game is not a pay to play type. And saying you spent money to buy gem ain't gonna change a thing cause the transaction ended when you received your gem and they received the money.

          And they're not scared of your mighty troops but let's see what thwy are going to do first and then you could disagree.

          You are correct, it was my decision, and I stand by it. You cannot build might and have an army of any size without negative food production. That being said, I am in the game constantly to monitor this. Not being able to do so to make sure there is no troop desertion is the problem.
          georgia integrated health care ackworth

          Comment


          • #6
            Originally posted by Lady_Celestria View Post
            You are correct, it was my decision, and I stand by it. You cannot build might and have an army of any size without negative food production. That being said, I am in the game constantly to monitor this. Not being able to do so to make sure there is no troop desertion is the problem.

            Hi Lady Celestria,
            I absolutely understand your frustration and for high might level players like you missing one day of farming/production/training is a big set back! Again, we alerted Tec Operations and they are working on it hopefully it won't be a long wait!
            I'll keep you posted

            Comment


            • #7
              Originally posted by Franky1986
              I understand but the game was also meant for people to go out there and fight and actually loose some of their troops and not become might huggers. This ain't farmville!

              Also, Peace Dove and Teleport in a war game is totally out of place in my opinion. Plus hidding troops and the fact that buildings cannot take damage. I would rather loose some cottage, farm, sawmill levels and have somekind of repairmen take care of it. A difference of X number of level to attack would prevent high level of farming low level. But this is totally out of subject lol :P

              I also can't wait to be able to play don't get me wrong! This game is addictive! What are your coords I'll send you some ressources when it's get back up

              LMAO! Nice try! (although, it would be interesting to see you try to get over my wall I don't believe in farmville - attacking people daily is part of the fun

              I agree - damage to buildings would add a huge element to the game for the better. As it stands, there is no repairs needed to anything other than wall d if you are attacked. Pillaging is not as much fun knowing that you can't take out specific buildings on your target. (also not as much fun that you can’t kidnap idle population – that would be fun too!) I like the ability to port, but not while under attack. if you are being attacked then porting option should be suspended.
              georgia integrated health care ackworth

              Comment


              • #8
                Any updates for us? Thanks
                georgia integrated health care ackworth

                Comment


                • #9
                  Deep Check done, problem identified, fixing as we speak, pushed to production in the next hour or so!

                  Comment


                  • #10
                    Originally posted by Franky1986
                    Yeah ... I would have tought by now the issue would have been corrected.

                    14 hours so far
                    Me too.... Ugh.
                    georgia integrated health care ackworth

                    Comment


                    • #11
                      Originally posted by Franky1986
                      Maybe you can throw some ressources and some speed ups, oh and 2 or 3 of divine inspiration while your at it hehe

                      Worth the try to ask

                      Problem Solved! You should be able to log in

                      Comment


                      • #12
                        I'm sure by the end of the day Kabam will take care of every player to make sure they're compensated for the loss farming, training, etc.

                        I think teleports are good for strategic reasons. You can teleport to back up an ally or you can teleport to make quick attacks on an opponent before they are able to react.

                        For instance if I have an incoming attack 30 min out, I can easily teleport 2 tiles away from my opponent, ransack his city while his army is in mid march, and lose nothing because his/her army would end up fighting nothing.

                        Dove of peace is great for beginners who gets bullied.
                        Amazing Gifts 4 You

                        Comment


                        • #13
                          Originally posted by MapleWarrior View Post
                          I'm sure by the end of the day Kabam will take care of every player to make sure they're compensated for the loss farming, training, etc.

                          I think teleports are good for strategic reasons. You can teleport to back up an ally or you can teleport to make quick attacks on an opponent before they are able to react.

                          For instance if I have an incoming attack 30 min out, I can easily teleport 2 tiles away from my opponent, ransack his city while his army is in mid march, and lose nothing because his/her army would end up fighting nothing.

                          Dove of peace is great for beginners who gets bullied.
                          Thanks Maple for the Support! And we are doing our best to make sure this kind of issues won't happen again!

                          PS Problem Solved = Thread Closed

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