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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
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- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
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- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
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- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Purchase reward not working

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  • Riccardo Kabam
    replied
    Originally posted by Noob_585HWHD View Post
    And my I'd is not the noob one. In game in Kay2 it's MaddogGT. I renamed so why does it still say Noob...?

    Hi MaddogGT and thanks for your message,

    the offer says that with your first purchase you'll receive items "worth" 500 gems, you can find all the items in your inventory "my items"

    Leave a comment:


  • Noob_585HWHD
    replied
    Originally posted by Noob_585HWHD View Post
    Hi, I also didn't receive my first purchase reward. I purchased the $19.99 offer in Kay2 received the gems for the purchase, but the promise for first purchase never arrived. I contacted support 4 days ago and never heard anything back as yet only a message saying they passed the support item along. So does kabam just entice people to buy by making a fake promise of more? I want my gems as promised on my first purchase or I want a full refund.
    And my I'd is not the noob one. In game in Kay2 it's MaddogGT. I renamed so why does it still say Noob...?

    Leave a comment:


  • Noob_585HWHD
    replied
    Hi, I also didn't receive my first purchase reward. I purchased the $19.99 offer in Kay2 received the gems for the purchase, but the promise for first purchase never arrived. I contacted support 4 days ago and never heard anything back as yet only a message saying they passed the support item along. So does kabam just entice people to buy by making a fake promise of more? I want my gems as promised on my first purchase or I want a full refund.

    Leave a comment:


  • Riccardo Kabam
    replied
    Originally posted by Ladybella1 View Post
    Lol me and my gf got our emails switched both of us have the same problem in Kay2 I'm LoRdNoX and hers is Tigerfly
    lol!

    Hey I Sent you a private message, let me know

    Leave a comment:


  • Ladybella1
    replied
    Lol me and my gf got our emails switched both of us have the same problem in Kay2 I'm LoRdNoX and hers is Tigerfly

    Leave a comment:


  • Ladybella1
    replied
    Yes I also had the same problem and wouldn't have bought the gems if I didn't think I was gonna get the bonus

    LoRdNox

    Leave a comment:


  • Riccardo Kabam
    replied
    Hi RESatt and CrazyB,

    We experienced a Bug on Kay2, the beginner offer was suppose to appear only to New Players and 1st time purchasers! ... instead it appeared also to players that had made a purchase in the past, like you!

    We will double check your purchases on Kay2 and grant you the Chests, it's our bad and we want to take care of it!

    Leave a comment:


  • CrazyBushmonkey
    replied
    Had the same problem in Kay2.

    Leave a comment:


  • 386322
    Guest started a topic Purchase reward not working

    Purchase reward not working

    I bought 50 gem in Kay2, and did not receive the purchase bounce chest, please fix it
    This one is more important to me cause it involves in real cash.

    • I won't buy anything anymore untill u guys fix this issue for me
    Cause I think I might lose whatever I buy just like that.
    My player name RESatt


    In world Lancelot1,
    I lost about 2k sword to just 91 pikemen, and 91 pikemen survived the battle.
    My report number is 666218
    My player name is Resatt
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