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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
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- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
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- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
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- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

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- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
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- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
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Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Game freezes

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  • Arthur RT
    replied
    Release last night

    They created a release last night that split an update from one to two separate files. We believe that by deleting, and reinstalling the game, players on older devices will have access. Try it yourself, and let support know if you still have issues after today. (Make it clear that this is after 10-23-2017) Thanks

    Leave a comment:


  • Red_LionMF
    replied
    Going on 50 hours locked out

    Well still can't log on multiple uninstalls and reinstalls and still the same get to last update and game crashes wow so much fun missing out on daily and quests come on and fix this !!!

    Leave a comment:


  • sparky123
    replied
    Idiots

    Locked out for over 24 hours, back in now but its means i missed a log in day and cant get gems from log in bouns at end of the month.

    Leave a comment:


  • Red_LionMF
    replied
    Crash at log in

    So I get 3 updates it updates the first 2 won't update the last one and constantly crashes for the last 24 hours can we get a fix for this please!

    Leave a comment:


  • Manoamo
    replied
    Game won't start after update

    Had to update, after update game starts to load then shuts down after 30 sec

    Leave a comment:


  • spoil
    replied
    Here we go again!

    Freeze fixed apparently? Update happens soon after for pumpkin seeds - 13 updates. All good until the last one - now can't get in at all! FFS, you bunch of SOS! I'm about done with the BS you Tuesday's keep pulling on peeps just trying to play the game! Glad I (by your incompetence) can't gem - saves me coin and costs you. Fix it or ESAD

    Leave a comment:


  • J72
    replied
    Compensation battle...

    Now begins the battle for compensation....any bets to what it?ll be?

    Leave a comment:


  • Arthur RT
    replied
    Fixed

    Devs have reported that this is now fixed. The popup screen will be around, but hopefully not for long.

    Leave a comment:


  • J72
    replied
    At last..

    Finally GAEA have sort of fixed this issue...now a box pops up with payment verify or something just after the game freezes, once clicked the games back to normal....for now

    Leave a comment:


  • spoil
    replied
    Freezing game

    Same here, J72! Get on occasionally - seems it's not just my crapty ol' 4s! Fix it, Gaea...

    Leave a comment:


  • J72
    replied
    I?m on iPhone 5s, software 11.0.3 - seems Gaea need to fix things at there end.

    Leave a comment:


  • Who
    replied
    Originally posted by J72 View Post
    Ok just had confirmation from a good friend who logged into my account on android that the game does not freeze on android.
    I had a friend do the same on android & they said it took them 5 tries but they were able to get in.

    I'm on an iPhone 6s, iOS 10.3.3.

    Looks like I have a software update to do :/
    Last edited by Who; 10-18-2017, 11:53 AM. Reason: Asshats

    Leave a comment:


  • J72
    replied
    Android - No issues

    Ok just had confirmation from a good friend who logged into my account on android that the game does not freeze on android.

    Leave a comment:


  • J72
    replied
    For me the issue first started just after Gaea sorted out the gem issue, the verify payment thing.
    Now I bought 3 lots of gems totalling 1090, which never showed up so I cancelled the payment thro iTunes and had a refund. The following day after Gaea ?fixed? the gem payment problem the game freeze issue started. A couple of us in my alliance have the freeze problem but those that bought gems and didn?t go for a refund are still able to play. So from that I can conclude it?s potebtially linked, but all I get from support is ?the devs are aware and working on it? surely a maintenance event should rectify this?

    Leave a comment:


  • Mobius
    replied
    Idk

    Originally posted by Who View Post
    They've asked me to send a video as well but I'm technically retarded so that won't be happening. Besides, what do they expect to see if the game freezes in 10 seconds?

    Dumb question but does this have anything to do with the hacking?
    I don?t know if it has anything to do with hacking or not. Support is not letting me know anything about what is going on. I was unable to turn in some of my comp rewards to the round tower and now everything is gone. Starting to think it isn?t going to get fixed. Do the admins on this forum have any insight on the issue? Or if it is even being worked on?

    Leave a comment:

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