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Payment verify error

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  • Rachel82
    replied
    Still no resolution, shame on you Gaea!!

    So it?s been over a month since I started this thread. I finally got my gems last week, but Gaea refuses to give me the chests that went with my purchases which is the whole reason I bought them to begin with. I have never seen such horrible customer service or a company that takes your money and doesn?t care if they rip you off. I went from making daily purchases to none at all. Buyers beware! If you spend your hard earned money on this site you may not get what you payed for!!!!

    Leave a comment:


  • BigSexyChill
    replied
    Dear Gaea , my 1600 gem offer processed right now, All be it not the 1600 offer I wanted but it gave
    Me the 5 hearts and 5 treasures I was really after in the offer


    My 665 is still missing ..... 1 issue solved 1 to go and thank you

    Leave a comment:


  • BigSexyChill
    replied
    I want everyone to see the fraud your commiting look how they take money but nothing is done

    There only response was sorry we can?t locate your name , really ? Are F-ing kidding me ?6377E9C4-E6CC-48FC-B960-35A6E5FD8DDF.jpg

    Leave a comment:


  • BigSexyChill
    replied
    It?s non stop no action no mails no responses from Gaea everyday I login and still I get non stop payment verification flashing on my screen and stupid me I tried a second time because I really needed the items still because you F - D us on events with network errors and now you have STOLEN MY MONEY 2 times , you owe 665 gem offer and it?s rewards plus a 1600 gem offer and it?s rewards

    There?s 2 days left to do anything, I have already contact Apple support and I pressing fraud charges against Gaea and asking Apple to permanently remove Camelot from the App Store because you are commiting massive fraud and stealing money !

    Last response I received from support was Friday and all they did was ask me to verify my game name

    What a complete joke , it?s ok tho because I have forwarded the bad email responses from support plus
    Every complaint on this thread to my Apple customer support and it?s building a massive money fraud
    Case against Gaea. 31712D21-7AED-4EA6-B38E-64D433B2A33E.jpgD90B6F34-1413-4463-9C7B-AD16D2351327.jpgCAB231FA-16AB-4A5D-8576-73ADF592ACB7.jpg

    Leave a comment:


  • Bshoup59
    replied
    Wow

    A week now gaea. Apple got paid. I still have nothing. Miss several events due to being locked out and now I can't do much because my entire account is messed up. My alli lost out big, I lost out big and all I'm told is to be patient. Thank you for being screwed. Apple will be hearing from me soon once I receive my gems. If I do. Because I'll be asking for a major refund. You've screwed me no more.

    Leave a comment:


  • Rachel82
    replied
    Still waiting for what I paid for

    Does anyone know how long we have to wait until we can take legal action against Gaea? It's been over a week now and my items that I payed for have still not come. Stop holding my money hostage Gaea!!!

    Leave a comment:


  • svanatta
    replied
    Are there any developers actually in the office at this time? The Payment Verify should be a simple and obvious code fix, which I suspect would be the top priority since beyond stealing the first payment Gaea is making no further money from Apple users.

    Leave a comment:


  • Wulfric
    replied
    Arthur, you are the only one replying to anyone?s issues which seem to be affecting everyone, why can?t an actual GAEA rep come forward and tell people what the heck is going on, give an estimated ETA for a fix ect. Leaving paying customers in the dark is not cool. Missing event centre, login calendar, inability to access items, verify payment errors, missing gems/bonus chests,ect,ect,ect. This is not how to keep customers.
    Originally posted by Arthur RT View Post
    This and other problems are being investigated at the moment.

    Leave a comment:


  • Rachel82
    replied
    Still no Progress

    I am starting to think it was a mistake investing my time and money in this game. This is day eight and things are worse than ever. I still have not received my purchases although I provided receipts over a week ago. I don't have access to the daily login or the gold horn, or my Inventory. Every day that goes by I'm losing more and more faith in this company. You have people that spend their hard earned money and provide you with proof of that and yet a week goes by and the situation has not been rectified.

    I see you say you are working hard to fix this but I have not seen any progress of this happening. I'd really like the items that I paid for and I don't feel like I need to wait eight days to get them.
    Last edited by Rachel82; 10-05-2017, 02:54 PM. Reason: Misspelled word

    Leave a comment:


  • Arthur RT
    replied
    This and other problems are being investigated at the moment.

    Leave a comment:


  • svanatta
    replied
    agreed

    You should extend this comp by the number of days it takes to fix this problem between Gaea and Apple, because Android users are not having this problem but all Apple users (to my knowledge) are. That gives Android players an advantage. Or just break Android too, that might be easier.

    This plus the continual Network Error alerts have many of us questioning why 1) the system tends to break at the start of any of your long and uncovered (ridiculous in itself) weekends and 2) why we still play.

    Leave a comment:


  • Rachel82
    replied
    Slow to little response

    I guess I don't understand why it would take so long to add the missing items to my account? I have given them copies of the receipts, all my username and server info... why can't they pull up my account and fix it. It feels like I'm getting the runaround. It's been 5 days now.

    Leave a comment:


  • Wulfric
    replied
    Payment verify error.

    Two days now without receiving the gems or bonus chest but the money has come off my credit card, submitted ticket, still awaiting response.

    Leave a comment:


  • Arthur RT
    replied
    Hi

    This is a known issue and will be corrected ASAP.

    Please submit a ticket including a screen shot of your receipt.

    Leave a comment:


  • WhatDoing
    replied
    Payment verify error

    Me too I have written two tickets and no reply, this is one way of ensuring I never spend again.

    Leave a comment:

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