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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
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Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
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Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • #1

    crashes

    Since new update24 december the app crashes on asus tf300t android 4.1. How to regain the former version which worked fine.
    Tags: None
  • #2
    The same is happening with my samsung tap2 indroid the game crash and won't open at all, when i try to open the dierect it close again , if you please fix the problem as soon as you can.

    Comment

    • #3
      ditto

      Asus 700T
      Crashes on startup screen since update.

      Is there some way to reverse the update?

      Comment

      • #4
        12/24/12 Update Crasher

        I have my ASUS TF201 Transformer Prime tablet set to automatic updates.

        Today it automatically updated. Now I can't load the game. The perspective starts in Landscape, and when it rotates to portrait it crashes to desktop. It used to never start up in Landscape, it went straight to portrait and booted from there.

        It is bad enough that you've been pandering to Apple users at every turn while forgetting about Android users which make up 75% of the market, but now you are giving tablet users the shaft by releasing an update that prevents us from playing? (No Tapjoy for 'droid, no snow, no love for the Android users...)

        While this update has prevented my being able to play, does this also affect Apple users? Is EVERYONE prevented from playing? Will we be given complimentary protection until the problem is solved? Once it is solved will we be compensated for any loses due to inability to log in? Will we be compensated for lost time for training? Will we be receiving any compensation what so ever?

        Please send me an update via email letting me know when the issues have been resolved. Loading the game and having it crash every single time just pisses me off.

        Happy Holidays...
        *grumble grumble grumble*

        And the support system has changed so now we can only report a problem with the game, IN-GAME or via the Forums Page? Makes a lot of sense to me.. report a problem.. when you can't load the game. Come on people ... THINK ALREADY!!

        Jon Goslin
        Sent from my ASUS Eee Pad

        Comment

        • #5
          Exact same issuesnhave happened to me on my TF701 since Dec 24 update - please fix

          Comment

          • #6
            This appears to work on my pad. Maybe it will work for you.

            Before starting the game, put your pad into portrait mode. If it does not have to switch from landscape to portrait, it doesn't crash on me.

            Good luck.

            Comment

            • #7
              Thanks Thos - that worked for me too. Would have been nicefor Kabam to post such a quick fix instead of being in limbo for 2 days!! :-(

              Comment

              • #8
                Does anybody has any information about any fix for this bug ? I had gathered the resources for my new army but did not start building it before the crash. I will be so pissed if I am attacked while being involuntary vulnerable ....

                Comment

                • #9
                  Work-around

                  As it was pointed out there is NO FIX for this error. Thanks Thos!! There is however, a work-around to the error. Kabam in their infinite wisdom have decided to make it impossible for them to reply to emails unless they are of a limited size, sent from within the game, using the support link. Hopefully they can and will read this thread so as to know that there is a problem, so that they can further discover the coding error to release an update to their bug.

                  The work-around is as follows:

                  For ASUS Transformer Prime users, you must remove the optional keyboard for this to work. (If you have a keyboard with any other tablet, you will probably have to remove it as well.)

                  Physically turn your tablet so that it is taller than it is wide. (This is called portrait view. While wider than tall, is called landscape.) When the display has rotated to portrait mode, start the game. It will prevent the game from crashing once it gets to the progress bar. Once you have loaded the game fully, you can drop down to the desktop, and reconnect your keyboard and switch back to the game. It will reload normally, but only as long as you don't turn off your tablet. Once you turn off your tablet, you will need to perform the work-around yet again.

                  Comment

                  • #10
                    Thank you very much Papajon76, now if I remove the keyboard from my asus transformer it does work.

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