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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Lost Resources

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  • #1

    Lost Resources

    I submitted a support ticket on this as well but ...

    I transported 3m+ food and 2m+ of each other resources from my main town to my 2nd town. I got the report the arrived but they are not in either town. I was not attacked. I have forced app refresh. I have killed the app and restarted it and I have rebooted my tablet. Still no resources.

    I ended up using a 2H truce in fear that I'd get farmed and lose the resources somehow. Would appreciate it if I could get that back as well as my resources.

    BEdaGoat - World 46 - Android User
    Tags: None
  • #2
    Ace007 in Horsa49. Have lost 2+mill in gold during transfers between my 3 cities since Tuesday 11 Dec. also lost 100k of wood Friday night US central time during a test to see if it would transfer. It did not. I would like all my lost resources returned to me as soon as possible. Check my transfer report and you will find proof these resources disappeared. Thanks for you help in advance.

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    • #3
      constantly losing resources

      Kabam, you need to fix this. I am losing about 2M in food a day when transfering from one of my cities to another. A typical transfer is 1.2M-1.3M and only about 500k shows up. This is happening regularly.

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      • #4
        kingfly in gawain44 transported 1.3m food and 2m stone to my second report is there but rss did not showed up. Even after force restart and restarting my hp

        Comment

        • #5
          Originally posted by Noob_599QD96 View Post
          Kabam, you need to fix this. I am losing about 2M in food a day when transfering from one of my cities to another. A typical transfer is 1.2M-1.3M and only about 500k shows up. This is happening regularly.
          If you are seeing less food arive than you shipped then it is likely the troops in that city are eating it.

          Comment

          • #6
            Those of you who lost resources in transfer (not food eaten by troops) should use the ingame help feature to contact support. It will take you to the web form, but keep clicking I need more help or the similar choice and you will get to a contact support screen. Ive lurked the forums for a while, and this is always the answer given.

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            • #7
              shaedes troops dont eat food. It never arrives. I can send all resources and NONE arrive not just food. This happens every day or so to me now. I submit the report thru the game and a week or 10 days later I get my stuff back from kabam. If im fortunate I get to use it before I get robbed of it by my neighbors.

              It seems like they know there is a bug here but it's very annoying to send 2-3M of all resources to your training town to train up troops and not be able to. It directly affects my ability to play the game. By my last count im owed over 10m of each resource now and about 15M in food and ore. Makes it hard to fight when u cant train troops because of a bug in the program. And it makes it downright impossible for me to spend $$ on this game.

              I get a canned response from them. Would be nice for them to at least repond here or to send me a mail saying they are aware of the problem and give me some indication where it falls in their priorities.

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              • #8
                Originally posted by bullsEyeakaKent View Post
                shaedes troops dont eat food. It never arrives. I can send all resources and NONE arrive not just food. This happens every day or so to me now.
                You notice there are two posts in this thread. The Eating food was in response to Noob_599QD96 as quoted. The second response was to you and others with similar complaints. The web form gets a much faster response than the forums.

                I am quite certain they are aware of the many bugs within the game. While how serious they are about fixing them might be up for debate, the idea that resources/troops disappearing that many have reported has somehow escaped their notice is not.

                Shaedes

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                • #9
                  Well that's what makes it so frustratine shaedes. They have bugs that effect fundamental game play and yet they feel compelled to push out updates with snow in them rather than fixing issues that make the game very difficult to continue to play.

                  Comment

                  • #10
                    Same lost resources issue happen to me since 2-3 days ago. Lost few million of resource between transfer. What should I do?

                    Comment

                    • #11
                      Originally posted by bullsEyeakaKent View Post
                      Well that's what makes it so frustratine shaedes. They have bugs that effect fundamental game play and yet they feel compelled to push out updates with snow in them rather than fixing issues that make the game very difficult to continue to play.
                      You make a mistaken assumption common to those who play games. The folks who work on new content are often different than the folks who find and squash bugs. Just like at your job you likely do not have a hand in every task but have coworkers who are responsible for specific parts of the business.

                      Shaedes

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