Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

"Connect to itunes error!" - Purchasing Gems *APP STORE VERSION*

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • "Connect to itunes error!" - Purchasing Gems *APP STORE VERSION*

    Hello!

    To start, this is for the App store version.
    Ever since the Fatal login errors that we all experienced a few days ago, I have been unable to purchase Gems from the in app store. When I attempt to purchase Gems, I see an error message that says "Connect to itunes error!" as seen below. I have reasons to believe the issue is between the App, and iTunes, because I am able to make purchases off iTunes still, on my phone. As well, I believe the issue comes from something that happened during the Fatal login time, ecause the day prior, I had made a 10$ purchase of Gems.

    Just a brief flight over all the options I have tried, so that everyone can know what will NOT work or help the situation; (Atleast in this case/scenario, you should probably all try similar ideas, before reporting an issue)
    1 - Restarting the app
    2 - Restarting the phone
    3 - Airplane mode On/Off
    4 - Deleting and reinstalling the app
    5 - Trying several other WiFi spots and 3G Network

    I have noticed a few other people have had a similar issue as well, so this is mainly why I'm posting it, to prevent repeat problems which can probably be easily solved.

    The picture was resized and rotated to fit the requirements for pictures posted. (Though I probably should have posted it elsewhere and just put a URL)

  • #2
    Originally posted by Kaiie View Post
    Hello!

    To start, this is for the App store version.
    Ever since the Fatal login errors that we all experienced a few days ago, I have been unable to purchase Gems from the in app store. When I attempt to purchase Gems, I see an error message that says "Connect to itunes error!" as seen below. I have reasons to believe the issue is between the App, and iTunes, because I am able to make purchases off iTunes still, on my phone. As well, I believe the issue comes from something that happened during the Fatal login time, ecause the day prior, I had made a 10$ purchase of Gems.

    Just a brief flight over all the options I have tried, so that everyone can know what will NOT work or help the situation; (Atleast in this case/scenario, you should probably all try similar ideas, before reporting an issue)
    1 - Restarting the app
    2 - Restarting the phone
    3 - Airplane mode On/Off
    4 - Deleting and reinstalling the app
    5 - Trying several other WiFi spots and 3G Network

    I have noticed a few other people have had a similar issue as well, so this is mainly why I'm posting it, to prevent repeat problems which can probably be easily solved.

    The picture was resized and rotated to fit the requirements for pictures posted. (Though I probably should have posted it elsewhere and just put a URL)
    Hi Kaiie,

    Thank you very much! This is super helpful, we will investigate the issue and keep you posted on our findings

    Thanks again

    Comment


    • #3
      I am having this issue too, repeatdly...

      Comment


      • #4
        Originally posted by Faraway View Post
        I am having this issue too, repeatdly...
        Yep, having this issue as well. I am only noticing it on the IPAD 3 though. If this tip helps, you can always be nice and send us some gems

        Candledarklight

        Comment


        • #5
          I'm having same issue

          On my ipad3

          Comment


          • #6
            having this issue as well for 6 days now. has never worked actually.
            Mixing and mastering services

            Comment


            • #7
              I have this issue again
              ???????? (??????????) — ??? ?????. «????????» ?? ??? ????????? ?????? "????????" ???????? ???????? ???

              Comment


              • #8
                Same issue...

                I'm having the same issue. I purchases the gems through iTunes, Kabam took the money, I have the recipe, and NO gems received!

                Comment


                • #9
                  to see the gem you HAVE to refresh the app:
                  simply press the 'Home' button on your Apple device to exit the App, then double-press it again to bring up the list of Apps you have open. Hold the Battle for the North app until it starts to jiggle and then tap the little 'minus' icon that appears. Then tap on Battle for the North to complete the process!

                  Comment


                  • #10
                    Originally posted by Unregistered View Post
                    I'm having the same issue. I purchases the gems through iTunes, Kabam took the money, I have the recipe, and NO gems received!
                    It's possible to use iTunes client to purchase gems?
                    ???????? (??????????) — ??? ?????. «????????» ?? ??? ????????? ?????? "????????" ???????? ???????? ???

                    Comment


                    • #11
                      Been having this problem, spent 6.99 on 100 gems, took the money out of my bank account but never got the gems tried double tapping the home button on my ipad and restarting the app and i'm able to purchase gems again now...
                      https://royalcbd.com/product/cbd-gummies-25mg/

                      Comment


                      • #12
                        Back to the original problem of not being able to purchase gems. I'm getting the connection error message too. I would think kabam would like to solve this issue. Please keep us updated. It's bee several days already!

                        Comment


                        • #13
                          This has been a continued problem. Tired of it. Can't by gems again . iTunes error

                          Originally posted by Unregistered View Post
                          Back to the original problem of not being able to purchase gems. I'm getting the connection error message too. I would think kabam would like to solve this issue. Please keep us updated. It's bee several days already!
                          Have tried restarting apps, iPad, etc... Nothing works. Quests I'll spend money on thing like going out and books. Thanks!,,

                          Comment


                          • #14
                            Can't by gems again . iTunes error

                            Originally posted by Riccardo Kabam View Post
                            to see the gem you HAVE to refresh the app:
                            simply press the 'Home' button on your Apple device to exit the App, then double-press it again to bring up the list of Apps you have open. Hold the Battle for the North app until it starts to jiggle and then tap the little 'minus' icon that appears. Then tap on Battle for the North to complete the process!


                            same issue Can't by gems again . iTunes error

                            Comment


                            • #15
                              Still an Issue...

                              Is there any light on the situation Kabam? very frustrating... Been a week now, no gems...

                              Comment

                              Working...
                              X