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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
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Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
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- Do not post any private information about other users.
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Rule 7: Do not spam
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Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
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Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Lost tapjoy gems

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  • Lost tapjoy gems

    Dear kabam I have tried to contact you for several days now. The other day in my world Galahad 43 there was a maintenance and somehow my gems got lost in the process. I had saved approximately 162 gems and I have hard restart several times and deleted app and everything.. Every email I have sent has been reassigned.. Will I ever get my gems back.. From your records you can see that I have spent good money on app and support it but it is just alittle unfair.. Please contact me at [email protected] I am achilles_ in Galahad 43

  • #2
    Please help me just got an email saying case was closed,. What does that even mean?

    Comment


    • #3
      600 gems went missing from account on thursday, December 20th, approx 220 server time.... Gems went missing after using a 1 hour speed up for attack... balance before 640 balance after 47... I have emailed support, and i have yet to receive a response... I have spent $100 dollars on this game and I do expect to get a proper explaination !!

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      • #4
        the case number is 00502939

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        • #5
          Lost Gems

          I also lost gems (00513404) 90 gems on 12/26/12 had 199 and just flashed to 109 without any notice or a purchase. Tap joy also is very quirky, only kicks out fot some downloads. ref:_00D301HgIt._500a0Rveh7:ref

          Originally posted by Budlightprime View Post
          the case number is 00502939

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          • #6
            received email stating that my 90 gems went to a portal of order, which i did not purchase. I asked for them to reverse the charge, i have no use for it and did not purchase it. hopefully kabam will make this right.
            Originally posted by Mysticwoods View Post
            I also lost gems (00513404) 90 gems on 12/26/12 had 199 and just flashed to 109 without any notice or a purchase. Tap joy also is very quirky, only kicks out fot some downloads. ref:_00D301HgIt._500a0Rveh7:ref

            Comment


            • #7
              Originally posted by Mysticwoods View Post
              received email stating that my 90 gems went to a portal of order, which i did not purchase. I asked for them to reverse the charge, i have no use for it and did not purchase it. hopefully kabam will make this right.
              They need a confirmation button for in-game purchases with our premium currency (in this game, it's gems).

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              • #8
                Yes that is true thus, I would know if I purchased this item. It could have happened when going into my items I suppose, duran one of those laggy times that this game is prone to. I would certainly not purchase this item for 90 gems ever. guess I'm stuck with it, thx kabam! luv it!
                Originally posted by Rooster_ View Post
                They need a confirmation button for in-game purchases with our premium currency (in this game, it's gems).

                Comment


                • #9
                  I agree 100 percent they need a confirmation button!!!! kabam support finally emailed be back saying they have provided me a transaction of all gems purchases in the month of december.... No list was included in the email, no attachment was sent with the email.... I emailed them back asking if they could plz send again, I have yet to get a proper explaination on where my 600 gems went! I have a feeling they are gonna say I used my gems for an Instant Build..... This brings use back to the point of a confirmation button!... Why on earth would I wanna waste 600 gems on an instant build... I have a gut feeling that I wil never be rewarded back my gems, But who knows it is Christmas right! ?

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                  • #10
                    Good luck getting anywhere with ur gem, i got one response from them, basically telling me i'm a liar. This game is very unstable, and we have to remember that it is just a game, so don't spend money on it i guess and it won't matter.
                    Originally posted by Budlightprime View Post
                    I agree 100 percent they need a confirmation button!!!! kabam support finally emailed be back saying they have provided me a transaction of all gems purchases in the month of december.... No list was included in the email, no attachment was sent with the email.... I emailed them back asking if they could plz send again, I have yet to get a proper explaination on where my 600 gems went! I have a feeling they are gonna say I used my gems for an Instant Build..... This brings use back to the point of a confirmation button!... Why on earth would I wanna waste 600 gems on an instant build... I have a gut feeling that I wil never be rewarded back my gems, But who knows it is Christmas right! ?

                    Comment


                    • #11
                      Its kabam. They don't care about our issues with this game. I am sure they are out living it up in San Francisco with the money we spend on this game.

                      Comment


                      • #12
                        Well just to update; I have been refunded and the portal was taken back out of my items as it should have been. The whole process did take longer than it should have, but in the end Kabam took care of the issue. I also had some some very positive emails from their support in the end, which is probably not easy for them seeing that they only hear about the problems. Overall i'm happy and hope the heck it doesn't happen again.
                        Originally posted by Mysticwoods View Post
                        Good luck getting anywhere with ur gem, i got one response from them, basically telling me i'm a liar. This game is very unstable, and we have to remember that it is just a game, so don't spend money on it i guess and it won't matter.

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