Ok, I am not clear on how this is an "upgrade" to past service levels, but we'll see. A few days ago, I tried to open the game but kept getting an error message saying the game was under maintenance. Yesterday I could finally access, but it shows me as a new user and I can't access my account that I've spent so much money on and can't find a real person to talk to who can help. So basically I have three cities in a world I can't access. This game is so fun but I have encountered so many major errors. Is there someone out there who can help me get back onto the game? I have not been able to access the game for days.

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