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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Anyone else have problems logging in

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  • Anyone else have problems logging in

    Been a little laggy all day but about 3 hours ago it wouldn't let me in did everything uninstalled reinstalled , cleared cache even rebooted tablet and it still won't let me in

  • #2
    Android

    Yes, I have done the same thing many times. I have sent many emails with no reply back. Don't understand why!!

    Comment


    • #3
      Oh well maybe now is the perfect time to go find a new game

      Comment


      • #4
        Constantly having to log In

        I also have these issues. It's definitely worse during major events. Have also followed all the helpful tips from Geae. But still have a game that is unplayable for hours on end everyday. And where atleast once a day I can't get in at all.
        I have an apple device, and have found often if I close k.o.c. Then refresh my wifi in settings I and I can get back in for a while
        I am trying to use the glitches and bug as opportunities to breath deeply,relax and calm the mind. I think it could be a new venture, No sure I'd ever pay gems for it thou.
        :-)
        Star45

        Comment


        • #5
          :-(. Difficulty getting In. And it's even harder Staying in

          I have done everything humanly and technically possible to have a trouble free game. My wifi is strong. And that doesn't account for the weird glitches in my game play. My device is new. There is no user/gamer/device error here. It used to be in evenings. I kinda got used to it after update. But now it's my am as well. Definitely not at all happy. I am missing out big time !!!!
          Star45

          Comment


          • #6
            Game unplayable for days on end !!!!

            My game is now much better than it has now been since PVP. It was basically unplayable from afternoon until morning
            Then was unplayable for days and days during season 7. I sent tickets. I wrote on forums. I plastered it all over my line. And suddenly, the glitching that prevented my from playing was in the main gone.
            How can this be device/ home technologies related ????
            It's always happened through events and we, the players put up with it. But when a game suddenly becomes unplayable it needs to be taken seriously by support
            Thanks to whom ever clear the very bad glitches I was experiencing !

            How about you put all of your helpful suggestions under a tab on the support page, then BELIEVE your customers when they tell you it's not device, or technology errors. You know your game platform is faulty. We do too
            Star45

            Comment


            • #7
              My regular Post !

              Every event change my game gets unplayable. After a huge struggle to move a little res in extreme conditions I simply gave up last night. Woke to an empty chest inventory. I'm over writing to support. Thou I hope others continue.
              I post in foums so that others can see they are not alone
              Come on KaGaea. Give us something that is atleast not unplayable. Please :-D.
              Star45

              Comment


              • #8
                Still having multiple problems with game

                Just my regular post. I still can't not play from late afternoon onwards. As this is the time most others are active. I feel robbed. My game also has many other issues. Some are tickets I didn't get a receipt for. So I guess they went missing. Will be resenting over the next few days.
                I only ask for a game I can play !
                Star45

                Comment


                • #9
                  508

                  Hi stat46,

                  I will ask the dev-team if they can do something. What is your ingame name and world?
                  KBN Player Moderator

                  Comment


                  • #10
                    I never really have problems logging in. I do have one problem though and that is getting a fry trickery when switching worlds. It doesn't bother me that much but is something that can be fixed and would be nice.
                    Boomerz From 126, 125, 143, and 116

                    Comment


                    • #11
                      Originally posted by Stat46 View Post
                      Just my regular post. I still can't not play from late afternoon onwards. As this is the time most others are active. I feel robbed. My game also has many other issues. Some are tickets I didn't get a receipt for. So I guess they went missing. Will be resenting over the next few days.
                      I only ask for a game I can play !
                      Can I ask which type of apple device you use? I am currently on and iPhone 5 and have few problems, although I did have issues swapping worlds during the pvp

                      Comment


                      • #12
                        In game Name

                        My in game name is TwinkleStar45 and the world is 126. Thanks so much :-).
                        I'm getting a bit excited over this. Glad to have you all aboard !
                        Star45

                        Comment


                        • #13
                          Device

                          Hi Yeti, My device is an iPad Air. I had few issues until just before PVP. My game has been better at times for small amounts of time, then collapses again. Bottom line is I know it can work. And is not anything to do with the device or home technology
                          Star45

                          Comment


                          • #14
                            Hi twinklestar i have send your info to the dev-team. I hope they have an explanation for this!
                            KBN Player Moderator

                            Comment


                            • #15
                              Thanks Lancelot !

                              Much appreciated :-)
                              Star45

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