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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Disgusted

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  • Disgusted

    I have been contacting kabam for years to no avail I was going to quit then I found out the game was being sold so I thought lets stick this out give gaea a chance.i contacted support about the cryptic clues event I did not receive my prizes they asked for an ss of my standings but I didnt screen shot the leaderboard why would I reasonably think id have to.in the same email I spoke about the lunnettes satchels you buy in the shop and asked why I always get 2 tokens even after buying 30 of them thats 300 gems I spent and got no variety always 2 tokens like ive always got.they told me that the chances are the same for everyone so how is it in 4 years of game play ive never seen more than 2 tokens come out of that satchel.i messaged back and got the same reply that they want screen shots I dont have for the clues event and same response to the tokens issue which I provided screen shots for.now my issues are legitimate ones and I got brushed off I wasnt looking for a handout I wanted what I earned and maybe they could restructure the lunnettes token chest to be a little more diverse and fair in the amount that comes from them.i got a representative named garry jones which im sure is a fake name also at the same time someone I know sent in a complaint about an event that didnt exist and had the same person handling his issue he was awarded 10 tokens for a bogus complaint I have screen shots of they replys he received and what was given to him.ive always had a problem with kabam but atleast they didnt lie to me aswell as brush me off.im willing to provide the screen shots of both my correspondence with gaea and my friends correspondence with gaea to anyone who has the line app upon request.im thoroughly disgusted and dissapointed a lot of us who play feel the same as I do and had hopes that gaea would be a better support system then kabam ive found it to be worse and you wont be seeing another red cent from me and several others I know that had the same hopes as I did.you guys made a horrible first impression.

  • #2
    They had no welcome message just took over and made stuff worse wish Kabam was back. They will learn even if there has to be a gem strike again.
    Boomerz From 126, 125, 143, and 116

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    • #3
      Originally posted by Boomerz View Post
      They had no welcome message just took over and made stuff worse wish Kabam was back. They will learn even if there has to be a gem strike again.
      Sup boom im thinking bigger than gem strike im thinking a few day game ban maybe they will listen then but they have been putting everything into hobbit so im posting there aswell so they know whats happening to us and what could happen to them

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      • #4
        Gaea. If taking over this game has been a huge learning curve and you are struggling with it, I think many would understand. It is the absolute silence from you that has been most aggravating, and is insulting !!!
        The exception to this is Killshift who even thou over stretched and given an impossible task, has taken time to connect with players and take up issues on our behalf. I doff my cap to you Killshift !
        To the rest of Gaea I plead, please listen, help us to help you before you own a dead game
        I will do all I can to help and voice shared opinionl but being in a vacuum only causes frustration, anger and cynicism, when there was already enough animosity build up by kabam.
        Come clean ! Tell us what's going on and compensate for a very poor gaming experience. Apologise even. Just take us seriously !!!!
        Star45

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