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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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walhalla helmet

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  • walhalla helmet

    After I opened a chest/box with walhalla helmet, the program constantly reboots. The program doesn't work.
    community 142

  • #2
    Walhallam helmet

    I have the same problem . Me game reboot constantly

    Comment


    • #3
      Same problem here

      Comment


      • #4
        Same here

        To make it worse I'm open for an alliance tk comp and get back in to monitor it

        Comment


        • #5
          Cant open vahalla helmet

          Keeps making me re start but can't get back into game

          Comment


          • #6
            Anyone been able to get back into the game yet?

            Comment


            • #7
              Not that i know of

              Comment


              • #8
                Come on sort it out

                Comment


                • #9
                  Fey trickery

                  Same issue here..

                  Kabam.. you have let me spend time and money on the wheel game to get this valhalla helmet and now I cant enter the game anymore, so bye bye helmet, bye bye tokens, bye bye chance on jackpot for the most spins. How are you going to solve this?

                  Comment


                  • #10
                    Have the same problem
                    124

                    Comment


                    • #11
                      same happened to me guys! still cant get back in

                      Comment


                      • #12
                        same in 127. Obviously they didn't code for this helmet. i expect we are out of luck until monday, if then.

                        Comment


                        • #13
                          i had a message from support team, but these steps didn't help me:

                          "Greetings,
                          Thank you for taking time to write in. My name is Todd and I am here to resolve your concern. I understand that you are concerned about the constantly rebooting of game on your device.
                          I'm really sorry this happened to you. Please follow some basic trouble shooting steps, so that your issue may be resolved. I'd request to you to please reset the app cache memory and then reinstall the app on your device, as it is possible you have some potentially corrupt files and a new install would resolve that.
                          To reset the app cache memory on your device, please follow the steps provided in the links below:
                          For Android : http://www.android.net/forum/android...e-devices.html
                          For iOS : http://support.apple.com/kb/HT4211
                          If you do reinstall, when you get back in-game you will be put into a guest account.
                          To return to yours, tap the Player Name > tap the Gear icon > tap Kabam ID > I already have a Kabam ID > and enter your login credentials.
                          If you don't recall the email address you used for your Kabam ID, BEFORE you uninstall, tap your Player name > tap the Gear icon > tap Kabam ID > and since you're logged into your account now, you will see the email address you're logged in to.
                          If you don't recall the password you used, the link below will allow you to change it.
                          https://www.kabam.com/password_resets/new
                          Thank you for your understanding in this matter. Should you have any further questions, please feel free to write back to us and we will be more than happy to assist you.
                          Have a great day ahead. Happy Gaming!
                          Regards,
                          Todd
                          Kabam Support

                          for me it's didn't work...

                          Comment


                          • #14
                            I made this instruction that you wrote me, but after restart the game & new autorisation my game didn't work again.
                            Again & again i see
                            "Fey trickery! We've encountered a problem, please tap OK to restart."

                            Comment


                            • #15
                              reinstall will not work. That's just a typical support response.they didn't code for the helm so instead of showing it as unknown gear, they just blow up.

                              Comment

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