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Stuck in underworld

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  • Stuck in underworld

    I know I am not the only one who has had this happen to them. I have been stuck in the same place for over a hour. I was using a everlasting portal and as usual I get the message my troops have not returned and have to wait to port, well a hour later I am zerod, my RSS is gone and I am still waiting for troops to return lol. What troops they are dead?!!!! I have reported this as it happens everyday to me, I have written in numerous times, now everyone say it with me.."They do not detect any issue on their end" I have reloaded, cleared cache, reinstalled, turned my phone off, took my battery out and still stuck!! Of course this is during a trophy tourney, costing me trophies. The lack of customer service and accountability for all the issues on your end is ridiculous. As I write this I am still stuck!

  • #2
    Hi Hotspur2,

    I am sorry to hear you are having this issues. I assure you we are doing our best to investigate each error report we get and if the engineers are able to identify a problem they will fix it immediately.
    Could you please reply to this thread and let us know in which city are you having this issue?

    Thank you for your cooperation.

    Comment


    • #3
      instead of investigating , give the player a tip ... or maybe you do not know how to unblock such bug ?

      @Hotspur : if you re getting stucked with (non exitent) marches when using an everlasting portal, hit a pict camp, or any land nearby and you will them be able to play again and use your portal.

      kr tatiana

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      • #4
        Originally posted by Tat1ana View Post
        instead of investigating , give the player a tip ... or maybe you do not know how to unblock such bug ?

        @Hotspur : if you re getting stucked with (non exitent) marches when using an everlasting portal, hit a pict camp, or any land nearby and you will them be able to play again and use your portal.

        kr tatiana
        Normally that would work but this has happened to me twice in underworld already. Normally you can send a March out or refresh which fixes the issue so not big deal but on underworld your troops disappear , your knight disappears and even if you do have some extra troops in your city to send on another March you get a message that says March information doesn't match so you can't attack you can't reassign and you can't transport and no matter if you refresh or even uninstall and the problem still persists last time it happened to me I couldn't do anything for 6 hours big pain in a world where every second counts

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        • #5
          Exactly!! I love the mail I just got telling me that they cannot recreate the issue, so it isn't a real problem. I was stuck for over two hours the other day and sent a update to Bascilica or whatever the name is, with screen shots, but I am making it up. This is a joke!

          Comment


          • #6
            Heres your fix

            If using an everlasting portal stuck marches are due to trying to port too quickly after a returning march. Send another march out to correct at times. But the ultimate fix is to not port so quickly after march returns. I do realize this makes no sense in a game wrapped around speed, but its Kabam, what can you expect. The have sucked for yrs now and show no interest in improving. But having said that why should they improve making millions while treating customers like total crap with no recourse.

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            • #7
              Originally posted by Noob_5LNCFRV View Post
              If using an everlasting portal stuck marches are due to trying to port too quickly after a returning march. Send another march out to correct at times. But the ultimate fix is to not port so quickly after march returns. I do realize this makes no sense in a game wrapped around speed, but its Kabam, what can you expect. The have sucked for yrs now and show no interest in improving. But having said that why should they improve making millions while treating customers like total crap with no recourse.
              Like mentioned yes this normally this would fix the problem that is described but this is a different variation of said problem unique to underworld . normally there is 2 variations of the problem both have easy fixes 1) you can not attack but you can port and porting fixes it so you can attack 2) you can't port but you can attack and attacking fixes it . this problem however is different then either of those your troops disappear , knight disappears , can't port , can't attack , can't reassign, can't transport , can't do anything till it fixes itself which can be 10 mins or a few hours not even refreshing or uninstalling helps . this a very big problem and even more so since it is happening on a pvp world which is fast paced

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