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I lost 2 lvl 9 jewels

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  • I lost 2 lvl 9 jewels

    I was embedding my knight and everything was good till i attacked someone then i lost to lvl 9 blue jewels and i have ss that i won them

  • #2

    I lost 2 blue 2 red lvl 8 jewels when they swapped inferno helmet they claim nothing wrong wont return them. I dont understand why they wont return them


    • #3
      I lost a level 9 ruby today. Why can't they fix all these bugs! Ugh


      • #4
        Hello Chill legend,

        Can you please explain what happened when you lost that Jewel. We are not aware of any bug that caused Jewels to just disappear and so it would be really useful if you could describe what exactly happened.

        Thank you.


        • #5
          Caught lying

          Funny Kabam is not aware of a disappearing jewel issue Dana? Considering on 8-6-15 deeper back in this SAME forum another Kabam employer replied to an older post about trying the "Kabam fix" for missing Jewels. Lol, should read your own fotums before you lie to customers.


          • #6
            Even more funny

            After reading back it was actually YOUR reply Dana to Jacob Ceorloene_1 on 8-14-15 about known issues with missing jewels that you and Kabam all the sudden know nothing about today, lmao.


            • #7
              Hello Noob_5LNCFRV,

              The only bug related to Jewels not showing in-game that we were aware of, was related to the stats change in the Inferno shield gear. If you are experiencing any Jewels disappearing that is not related to the switch in stats for the Inferno Shield, please report it here and include as many details as you can.

              This will help us investigate the matter and if there is any issue with the jewels I will report it to our engineering team. Thank you for your cooperation.


              • #8
                Lost Jewels in 132

                Dana- This is starting to get very discouraging about the jewels issue. You guys know there is an issue but you play it off like there isn't! This is one of the biggest complaints related to gameplay right now. We send in tickets, take screenshots and you guys still chose to act like nothing is wrong. Why don't you guys just replace our jewels?? There is starting to get too many people complaining about this to sweep it under the rug anymore. This needs to be addressed


                • #9

                  I have already answered in this thread.
                  I am sorry to hear you are still having this issue. Our engineers are currently investigating this issue and we will update you in the forums once we have more details. Thank you for your patience.


                  • #10
                    Originally posted by DanaKabam View Post

                    I have already answered in this thread.
                    I am sorry to hear you are still having this issue. Our engineers are currently investigating this issue and we will update you in the forums once we have more details. Thank you for your patience.
                    Dana the problem is the game internal update/auto save system if players remove jewels quickly he game cannot Keep u and doesn't realise you have Moved two not one jewel and one disappears between the auto save. This is the same issue that happens when hitting one camp/wild very quickly one after the other and troops to vanish. Tickets have been going into support about this issue with jewels for over a year now. I am aware of atleast 10 players that have had this issue but support always say hey never had the items in the first place, despite them having pictures of thier Knights with them and knight stats that they could only have managed with the jewels before they were lost. It has caused at least 3 people to quit the game that I played with since I started.


                    • #11

                      Our engineers have been looking into this situation and discovered the Jewels are never missing.

                      There are two situations where jewels seem to have disappeared after embedding. First, trying to place a jewel in an empty slot and after refreshing the game, the jewel seems to have vanished. In this case the jewel is not gone and can be found in the Storehouse. The second situation, the slot was embedded with a jewel, and when players try to use a new one to replace it, the old jewel is removed from the gear after refreshing the game. But both old and new jewels can be found in storehouse.

                      As far as taking too many actions too fast which might cause the jewels to disappear, I will report this to our engineers as wel, however my advice to you would be not to take too many actions all at once.


                      • #12
                        Please do pass it on I have never seen or heard of the two situations you have mentioned all players I'm aware of have lost the jewels full stop and support just said they were lying even though they had pics of the knight with stats that could only of been possible with the jewels and battle report numbers that again prove they were on their own attack knight. I have lost jewels I will try to ask some that have lost to post here as well.


                        • #13
                          Think I've lost 3 level 9 rubies and 2 level 9 sapphires and 1 level 8 ruby. All lost the same way, whilst swapping them to another piece of gear. Went and told support abut it with pics to prove it and they said I've never owned the jewels :/ even though I showed proof. Messed up glitch and seriously needs to be looked into.


                          • #14
                            Missing gems.......again

                            Guess what, I'm missing a lvl 9 ruby. I put in a ticket, but I already know I'm going to get a generic response from support. This is always happening when I switch gems from gear. I have had multiple lvl 9 sapphires go missing and I'm told that I never owned them when I put the ticket in. Fix this now!!!!


                            • #15
                              Just to suppport this case. It was in the beginning of tristan 130. I lost 4 Jewels lvl7 ( At that time pretty rare) by swapping them back and forward from attack knight to defense knight. Created 3 tickets, support asked for pictures, i even knew on what events i won them, at the end always ended up at developers. Where it was close without feedback. That was the moment i official decided never to try another game of kabam. Still playing this one but pretty sad it needs to go that far.
                              Niceville roofing company