Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Grail wars score errors ticket 3446651

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Grail wars score errors ticket 3446651

    I have just emailed photos of a recent Grail wars scores to the EU team as there seems to be no support for the na worlds.
    The above ticket was closed due to there being no errors with the scoring despite pictures showing those errors. Please could lohki or Dana look at these pictures and either re open the ticket or explain the scoring. I know many alliances have had the same problems in recent weeks.

  • #2
    Hi CHOSEN_YETI,

    I am sorry to hear you have this issue.
    We are aware that sometimes Wonder points are not being added to the score as intended and our engineering team has already been alerted and is looking into ways to fix this issue as soon as possible.
    In the meantime, if you notice that points are not being accumulated, you can re-send the marches, which should work as a temporary workaround.
    I know this is not ideal, but I assure you that fixing this issue is the top priority for the engineering team.

    Thank you for your patience and understanding.

    Comment


    • #3
      Thanks Dana could you then pass this on to support as they have speciffically told me that there is no error in the game and closed my ticket every time. Despite screen shots showing this error also can you reopen my ticket please.

      Comment


      • #4
        Hi. How can I send screenshots showing that my alliance lost two wars only because this glitch? And what will kabam do about it? The two wars lost because of this error will be forgotten? We wanna some kind of reward. You may remake the two last duels or give our points and positions back, In our case, two alliances was benefited for the error and we've lost two positions.

        All the best,
        Paul McCartney
        Alliance: REVOLTS
        Gawain 141

        Comment


        • #5
          We dominated you guys ...

          El_Chapo and SAS and ascended lit you guys up

          Comment


          • #6
            We also did not reciece credit for holding great wonder in gw yesterday. Was The Asylum vs 97 CeNTs. I have ss of 97 troops holding wonder and 0 points gained at the end. We won but the points are needed to level up your alliance. This error has neen going on a while. Is there going to be compensation for alliance merit lost due to the error? Thanks.
            Karma
            97CeNTs
            Vort132

            Comment


            • #7
              Great Wonder

              We also experienced problems with the great wonder during our battle. We captured and reinforced but when the opponents hit they didn't lose any troops and didn't kill ours, but someone they then showed as owning the wonder. We couldn't rally on it to "reclaim" because an error showed we still had the thing. All our reinforcements remained in place, but the other team still got the points. I have a SS of the battle report but just get a standard response from support telling me they are investigating the points and March tracking, which isn't the issue here.

              Comment


              • #8
                Originally posted by DanaKabam View Post
                Hi CHOSEN_YETI,

                I am sorry to hear you have this issue.
                We are aware that sometimes Wonder points are not being added to the score as intended and our engineering team has already been alerted and is looking into ways to fix this issue as soon as possible.
                In the meantime, if you notice that points are not being accumulated, you can re-send the marches, which should work as a temporary workaround.
                I know this is not ideal, but I assure you that fixing this issue is the top priority for the engineering team.

                Thank you for your patience and understanding.
                Dana just had this ticket close again please can you help

                Comment


                • #9
                  Hi everyone,

                  I am sorry you are experiencing this issue with the Grail Wars points not being counted.

                  Unfortunately, our player support department can't assist you further in this matter, at least for the time being. As I mentioned before, this is a known issue and our engineering team has been alerted about it and is currently looking into ways to fix this issue as soon as possible.

                  In the mean time, I am afraid the only solution I have is the fix described above.
                  As always, when I have more information on when this issue will be fixed, I will share it with all of you here and via in-game messages.

                  Thank you for your patience and understanding while we work on fixing this issue.

                  Comment


                  • #10
                    Great wonder

                    This issue I have described is not the same issue the development team are talking about. The wonder score has only ever accumulated to the first team to hold the wonder, I had assumed this was a feature rather than a glitch. The problem I had was we lost the wonder without being defeated. I can send SS to show the problem

                    Comment


                    • #11
                      Originally posted by DanaKabam View Post
                      Hi everyone,

                      I am sorry you are experiencing this issue with the Grail Wars points not being counted.

                      Unfortunately, our player support department can't assist you further in this matter, at least for the time being. As I mentioned before, this is a known issue and our engineering team has been alerted about it and is currently looking into ways to fix this issue as soon as possible.

                      In the mean time, I am afraid the only solution I have is the fix described above.
                      As always, when I have more information on when this issue will be fixed, I will share it with all of you here and via in-game messages.

                      Thank you for your patience and understanding while we work on fixing this issue.
                      Dana so your saying even though i have screen shots showing the points I should of had, you know it's a known issue, support still won't pay the correct prize out?

                      Comment

                      Working...
                      X