Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Missing embbeding jewels

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  • #16
    Come on Guys. Dana, I heard back from support yesterday......apparently they looked into my game mechanics and everything checked out. They are so wrong. I'm telling you that I am fairly confident that I can reproduce the issue to have another level 9 stone go missing and I also have inventory screen shots of my attacker with all level 9 stones embedded and one of my level 9 stones prior to the last one that I lost. Why is support telling me that everything is ok when it clearly isn't? Work with me here....perhaps I can reproduce the issue and help your developers see that there really is a problem instead of telling people that their game mechanics check out and all is good!!!!


    • #17
      Dana can u plz let support know that this is an issue. They r handing out speeds and doves instead of the jewels we lost.


      • #18
        hello i cant figure out how to contact support

        Originally posted by DanaKabam View Post
        Hi Jacob_Corleone1,

        I am sorry to hear you are having this issue. I know you've already contacted our support department, however please do so again and explain that you already tried the fix explained in our email and despite that your Jewels still don't appear in your Storehouse. If you have any screenshots, that would also help. I assure you our colleagues are doing everything possible to investigate any case and they will be able to help you if you clearly describe the issue.

        For the future I'd like to ask you to report any game issues, concerns or complaints in an appropriate manner and according to our Forum Rules. Thank you.

        i cant figure out how to contact support


        • #19
          Guys Help!

          I have lost 3 x lvl 9 rubies and 4 x lvl 9 sapphires, they have been ignoring me, they said somebody will help, but they never did, maybe the guys who have spent money by credit card should reverse the transactions, hit em where it hurts


          • #20
            World 132

            This has been happening to me for the past week. I even screenshot my jewels before this and have proof that they are no longer there. I put multiple tickets in and they said that they can't explain why they disappeared and to move on. They closed both tickets without fixing the issue even when I have photographic proof! They could just give me back my level 9 sapphires and I would leave it alone.


            • #21
              Hello everyone,

              We have reported this issue to our developing team and they are currently investigating it. It would help if you could provide your player name and world, in case you havent done so already.

              Thank you for your patience. I will update you in this thread once we have more information.