Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Cant Enter The Battle Map

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
  • #1

    Cant Enter The Battle Map

    What's the deal? I've deployed to GW and now am getting an error message that I need to deploy troops to acces the battlefield. I can't recall the troops I've deployed and I can't enter the map? Are you going to reimburse me for the 700 mil I have out when they get killed because I can't play?!????
    Tags: None
  • #2
    Thanks Kabam. We wait all week to play this event only to have half the players unable to play because of your error probably due to your update. Tried rebooting. Updated the phone. Tried wifi and regular data. Same result.

    Comment

    • #3
      Can't enter the battle field

      For the second week running our entire alliance bar three smaller players could not enter the battlefield even though they had deployed. Our enemy, once again had no such problem, our players got slaughtered, we lost places in the rankings yet again. Having polled other alliances in 127 and on other NA worlds, it appears that we are not alone in this although the proportion of our alliance suffering this seems to be higher than others. We have now dropped 14 places in the NA rankings, these were hard fought for places, we enjoy the wars and fight well but are not a top alliance. When none of our fighters can get on we cannot compete, we have no issue with losing if we can put up a good fight. Can you please, please do something about this and postpone future wars until you are certain this issue is fixed.

      Comment

      • #4
        That's the same problem we had last week with the vast majority of players not getting in and the 6 that did getting beaten. No comment on this though so far.

        Comment

        • #5
          Hello everyone,

          I am sorry to hear you had troubles accessing the Grail Wars map again. We've reported this issue to our team and they are working on foxing it as soon as possible, however in order to do so we would need more information from your side.
          Could you please reply to this thread and let us know whether or not you or any member of your alliance tried to recall troops during deployment time?

          Thank you for your help and patience while we work on fixing this issue.

          Comment

          • #6
            Hi I messaged Lord lohki last week. The issue is the new update, I have screen shots of all the errors.

            If you need screen shots please tell me where to send them

            Comment

            • #7
              Thnaks, CHOSEN_YETI. I sent you a PM.

              Comment

              • #8
                Recalling troops

                Yes all the members of our alliance tried recalling troops, none could. The blocked players outposts were not visible on the battlefield and their cities in the main world were not doved.

                Comment

                • #9
                  Garb if your guys have any screen shots send them to me and I can pass them on if different to mine.

                  Comment

                  • #10
                    Yes I myself tried recalling troops since it would not let me in and it gave me the "preparation time has ended, you cannot recall the troops you've Deployed" error. I asked my ally mates if they saw me anywhere on the map and the said no. I have screenshots as well.

                    Comment

                    • #11
                      Hello everyone,

                      Thank you for your help in trying to solve this situation. Our team managed to find the cause and they are working to fix this issue as soon as possible.
                      We appreciate your patience and cooperation in this matter.

                      Comment

                      • #12
                        Dana, when this glitch happened 2 weeks ago, Kabam provided every player with an apology chest, although you did nothing to adjust the rankings that had been affected by the problem. Since the problem continued this past week, what is Kabam going to do to compensate all of your players for the continuing frustration?

                        Comment

                        • #13
                          Thanks for responding to this Dana but I have to agree with Morganna, we have a lot of disheartened players here watching us dropping in the rankings without being able to do anything about it. I can understand that there would be a massive outcry from the people who benefited from this glitch if the rankings were reset but we need something to be done.

                          Comment

                          Previous template Next
                          Working...
                          X