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Cant Enter The Battle Map

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  • Cant Enter The Battle Map

    What's the deal? I've deployed to GW and now am getting an error message that I need to deploy troops to acces the battlefield. I can't recall the troops I've deployed and I can't enter the map? Are you going to reimburse me for the 700 mil I have out when they get killed because I can't play?!????

  • #2
    Thanks Kabam. We wait all week to play this event only to have half the players unable to play because of your error probably due to your update. Tried rebooting. Updated the phone. Tried wifi and regular data. Same result.


    • #3
      Can't enter the battle field

      For the second week running our entire alliance bar three smaller players could not enter the battlefield even though they had deployed. Our enemy, once again had no such problem, our players got slaughtered, we lost places in the rankings yet again. Having polled other alliances in 127 and on other NA worlds, it appears that we are not alone in this although the proportion of our alliance suffering this seems to be higher than others. We have now dropped 14 places in the NA rankings, these were hard fought for places, we enjoy the wars and fight well but are not a top alliance. When none of our fighters can get on we cannot compete, we have no issue with losing if we can put up a good fight. Can you please, please do something about this and postpone future wars until you are certain this issue is fixed.


      • #4
        That's the same problem we had last week with the vast majority of players not getting in and the 6 that did getting beaten. No comment on this though so far.


        • #5
          Hello everyone,

          I am sorry to hear you had troubles accessing the Grail Wars map again. We've reported this issue to our team and they are working on foxing it as soon as possible, however in order to do so we would need more information from your side.
          Could you please reply to this thread and let us know whether or not you or any member of your alliance tried to recall troops during deployment time?

          Thank you for your help and patience while we work on fixing this issue.


          • #6
            Hi I messaged Lord lohki last week. The issue is the new update, I have screen shots of all the errors.

            If you need screen shots please tell me where to send them


            • #7
              Thnaks, CHOSEN_YETI. I sent you a PM.


              • #8
                Recalling troops

                Yes all the members of our alliance tried recalling troops, none could. The blocked players outposts were not visible on the battlefield and their cities in the main world were not doved.


                • #9
                  Garb if your guys have any screen shots send them to me and I can pass them on if different to mine.


                  • #10
                    Yes I myself tried recalling troops since it would not let me in and it gave me the "preparation time has ended, you cannot recall the troops you've Deployed" error. I asked my ally mates if they saw me anywhere on the map and the said no. I have screenshots as well.


                    • #11
                      Hello everyone,

                      Thank you for your help in trying to solve this situation. Our team managed to find the cause and they are working to fix this issue as soon as possible.
                      We appreciate your patience and cooperation in this matter.


                      • #12
                        Dana, when this glitch happened 2 weeks ago, Kabam provided every player with an apology chest, although you did nothing to adjust the rankings that had been affected by the problem. Since the problem continued this past week, what is Kabam going to do to compensate all of your players for the continuing frustration?


                        • #13
                          Thanks for responding to this Dana but I have to agree with Morganna, we have a lot of disheartened players here watching us dropping in the rankings without being able to do anything about it. I can understand that there would be a massive outcry from the people who benefited from this glitch if the rankings were reset but we need something to be done.