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Won 100 gems from boss and the gems wont load and the gems disappear once you refresh

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  • #1

    Won 100 gems from boss and the gems wont load and the gems disappear once you refresh

    It happens a lot I win the 100 gems from boss then I leave campaign and go to my items and when I go to use the 100 gems they won't load. I've taken pictures of the error and sent them to Kabam, and.... They basically tell me I'm crazy. I have all the proof you need but Kabam won't budge. This glitch needs to be fixed I'm tired of not getting the gems. Get this fixed.
    Tags: None
  • #2
    Weak

    I had this issue before. After 10 e-mails they finally gave me my 100 gems. To bad the game still doesnt work properly and these kinda glitches keep appearing. Hope they can help you

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    • #3
      I have had this as well in campaign and merlin. Every use up all of your merlin tokens only to check back late and have a few of more than you thought? It's the lag between your phone/device and kabams systems. The auto update system in place on get all cannot handle players doing the same thing time after time and loses things. It's basically the same issue as players losing might by hitting the same wild time after time when gear and dust first came out. The app just cannot handle it. You normally only notice the good items that go missing I know I do in m case it was a half billion might chest that "went missing". Several times I'm sure I've hit the campaign boss 6 times not 5

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      • #4
        How does one go about even getting the 100 gems? Does one attack with a defense knight or an attack knight? 1 hero, 3 heroes, or no heroes? A particular troop combination? Only on a non-wifi connection? While listening to "Thus Spoke Zarathustra"?

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        • #5
          Attack the boss and cross your fingers

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          • #6
            Someonefrom80 , I have got gems few times,I use defence knight one hero either gareth or owain, and my troops I send vary but range between 6 to 7k each t4 n 12 to13 k each of t5, I just vary it each time, im prob sending way to much but my def knight isnt massive,but has gotten me some gems tokens n lunettes,, i havent won them for awhile as I dont hit him as much as I used to, plus he keeps disapearing lol

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            • #7
              Ohh n im on wi fi..

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              • #8
                I was getting silly with the non-wifi bit. Richard Strauss' "Thus Spoke Zarathustra" is well-known due to the opening part being used in "2001: A Space Odyssey". I was also tempted to choose either Richard Wagner's "Ride of the Valkyries" or Tchaikovsky's "1812 Overture"... I ultimately picked Strauss because of the brass and timpanis.

                Take a watch / listen, especially the climactic ending...
                Zarathustra

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                • #9
                  I've lost gems that way before to I mailed support and they closed my ticket saying nothing went wrong

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                  • #10
                    Ya I'm sure all Kabam employees have no clue what they are doing. But us players "in the eyes of Kabam" are the ones with no clue. Fix you're problems kaSCAM !!

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                    • #11
                      Originally posted by BM79 View Post
                      It happens a lot I win the 100 gems from boss then I leave campaign and go to my items and when I go to use the 100 gems they won't load. I've taken pictures of the error and sent them to Kabam, and.... They basically tell me I'm crazy. I have all the proof you need but Kabam won't budge. This glitch needs to be fixed I'm tired of not getting the gems. Get this fixed.
                      During the glitches on the recent weekend just after the cup tournament I won a lvl 9 purple gem and embedded it. Immediately it disappeared and was replaced by a lvl 7. I removed another 9 and replaced it, and it disappeared and became a lvl 7. I reported it several times. Finally I received a reply which suggested the support person could not find any issues. I had 6 lvl 9 gems and that was that. Why are we treated like fools by some of these support people? Im not a liar nor a fool, but feel treated like I am one.

                      My first ticket was referred back to the glitches page, which was never going to solve the missing gems, and any support person who could read would have realised this. I believe they had so many tickets they just became lazy and flicked us over to that page. When I followed the advice on the email and replied, of course the email went to a non supported address. So they have us over a barrel no matter what happens.

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