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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Inferno Bug

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  • Chill legend
    replied
    *weak marshal

    Leave a comment:


  • Chill legend
    replied
    Why were issues and support emails never addressed?

    I reached out to support through these forums pages and through a support ticket within 1-2 days of inferno starting with my issue of not being able to upgrade my Knights hall in City 2. This caused me to not be able to level my knight past level 71. As a result:

    -Less resources produced because of the low level of my steward
    -Slower training because of low level marshal
    -Less troop kills because anytime troops were in the city they got slaughtered because of a week marshal

    As a result 90% of my valor had to be used on resource packs which hurt my Knights overall. I could not buy level 7 jewels and I was limited on master hammers and those arthur packs which proved so valuable.

    In purgatory I easily finished at platinum level and in inferno I had to work much much harder to stay in the gold level and still missed platinum by about 50 with this disadvantage.

    So what now? Too bad for me because of a glitch in the game? I know this issue affected other players but overall not a lot of players were impacted leaving some of us at a huge disadvantage.

    Can you please respond to my original ticket to see if we can rectify this issue?

    Leave a comment:


  • Chill legend
    replied
    What does it take to get help around here? I submitted a ticket and not even an automated response. In a 2 week comp time is of the essence. I can't do anything in my 2nd city bc of my Knights hall. Can't train, can't build resources fast enough. That is 1/3 of my cities I'm at a disadvantage on.

    Leave a comment:


  • _Forel_
    replied
    Server won't change

    MY name on Inferno is Forel and behind my name is standing 101.
    i had wisperte /Kabam 123 for serverall time but it won't change.
    Please help me

    Leave a comment:


  • Chill legend
    replied
    Why won't anyone help?

    I've posted here, I've posted in the inferno thread, I've sent a support email. I can't do enough training since I can't upgrade my Knights Hall bc I can't upgrade my steward for more resources. I lose trophies on every Tom and train-a-thon

    Leave a comment:


  • Guest's Avatar
    Guest started a topic Inferno Bug

    Inferno Bug

    Error trying to update Knights Hall

    It's only happening in City 2. Knights Hall is level 2. I can upgrade to level 3. When I try to upgrade to level 4 I get an error. I force a reboot and when the game comes back my Knights Hall is back to level 2. Then I can update to level 3 but then get an error when I try to get to level 4. I even deleted the game and reloaded with no luck.

    Please help. I can't upgrade my knight with such a low level. Time is of essence. Thanks in advance.

    World Name Chill_Legend
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