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Support Tector - Kabam zeroed him and will not help!

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  • Support Tector - Kabam zeroed him and will not help!

    My close playing mate Tector from world 130 was zeroed due to an unnassigned knight which Kabam admits was not his fault and due to a glitch. He had 16b might which he worked very hard for over the course of more than three years. He's a long standing KOC veteran and has been loyal to our alliance and KOC. So you would think KOC would do what's right and reward his loyalty in kind by refunding him his might. Unfortunately not. Kabam with all their gratitude refunded him 5 billion; hardly anywhere close to his 16b might which again Kabam agrees was not his fault, a glitch caused his knight to unassign. Fortunately for Tec, he is reaching out to the Better Business Bureau to resolve the issue. It's most disturbing that if you get caught by a glitch there are no reassurances that your might will be restored. In fact it's down right scary considering the time, effort, and livilyhood we put into this game. It's even more sad that all Kabam has to do is push a button and Tec's might is restored. I would like to hear from anyone else this has happened to. So feel free to post and please show your support for Tec and all to whom this has happened to. Let's not give up until our grievances are reconciled.

  • #2
    It's a shame that someone can put so much into this game and lose it all on a glitch that was not his fault. All his might should be restored.


    • #3
      Come on kabam

      Kabam you have admitted the glitch yet still not restored tec's account to where it was before the glitch happened, your low refund amount of 5bill compared to the 15bill our player lost is a joke, to you its just numbers on a screen to us its a lot of TIME, EFFORT and you'll like this part GEM PURCHASES to get to that amount of might.

      Primal Order.


      • #4

        This is nothing short of scandalous. This is kabam's error and they have admitted so.

        Either give him his might back or I'd suggest he goes to Apple and asks to get his money refunded proportionate to the loss in might.

        I really hope the former happens and kabam see sense and make the correct decision.


        • #5
          This is ridiculous. How can you admit an error but still not fix it kabam? When you have erroneous given someone extra might, you have taken them away. Now you admit an error in your game engine, why the double standards?


          • #6
            Review urgently needed

            Admitting yet another glitch is great & a step forward but please could kabam management review this. Mistakes happen, but failure to deal in a positive manner with them is demotivating to everyone not least your own support staff who are clearly not empowered to deal in sensible way with a problem they know has occurred. Acknowledgment that this loss of might was as a direct result of a kabam problem and not player error means the only sensible MINIMUM solution is to replace the full might lost. Tector is a valuable member of our alliance and as such this issue is directly affecting all 97 other members.


            • #7
              No good kabam

              this is not good business kabam. It seems like you are having serious issues as I still haven't gotten any responses to any of my issues. Please stand by your product and fix this


              • #8
                Kabam sort this out please

                From the responses Kabam have sent my team mate this scenario is ridiculous. Restore the might and give up making excuses Kabam!


                • #9

                  Thanks for all your support guys... And to Kabam... Not one of you will coment on this...why? And untill this has been resolved... my gemming days are over...... Tec Xx ;-)


                  • #10
                    kabam wont answer

                    Come on Kabam... I deserve an answer..
                    Your glitch got me virtualy Zeroed yet out of 16.5bn... I get back only 5bn. Why? Im going right to the top with this and whatever it takes... im not going to be ripped off... That was alot of my own hard earned money that I spent on gems. What about being fair to loyal customers. And ones that actualy keep this game afloat by spending on gems...
                    Tec xx


                    • #11
                      In general, I am against Kabam returning might. I think it can be manipulated too easily. But there are other players in 130 who have gotten all of their might returned, even when they were clearly zeroed fairly, or had an alliance-mate's rein knight bump their own better marshal (player error, not a glitch). It doesn't seem right to restore the might of some players who lost might due to player error, but then not restore it to others when Kabam admits it was their own glitch.

                      And, for the record, we are red with Tector's alliance, and it was one of my own alliance mates who zeroed Tector.

                      I hope Kabam resolves this issue. Good luck, Tector.