Just so you are all aware; Kabam has sent messages to a very limited few players offering twice amount of gems for their normal prices and have excluded the vast majority of the rest of us. The bottom email is in to my original inquiry. After their response they closed my ticket and I had to start a new one to respond (which is the top email). Neither this forum nor the webpage to submit a comment or grievance allows screen shots so the screen shot of the message sent to the player offering double gems will not show, but you can contact me in Percival 26 and I'd be happy to forward it to you.

Hi Dean,

Thank you for your response.

Your dismissal of my claim without further acknowledgement of the original problem by hiding behind your "strict privacy policy that we have instated to protect our players" could not have come at a worst time. Your company has openly admitted to a very recent and wide spread security breach. This information was hidden from your customers for several days. While this may or may not be illegal, it certainly is unethical.

The security breach of peoples information including credit cards, other payment methods, names, emails and connections to other accounts such as Facebook and Google (amongst others) is obviously not included in your "strict privacy policy that we have instated to protect our players".

I do understand why it is important to not discuss other people or players account information, but given the recent events your statement of "strict privacy policy that we have instated to protect our players" is contrary to fact and reality.

I do not intend the previous statements to justify you or your company to discuss another players private information with me. However the knowledge of this as well as the offer I originally contacted you about that was specifically sent to a select minority of your customers and not others is a exclusionary and discriminatory practice which also is unethical and very likely illegal.

Since you are not at liberty to discuss another's personal or private information, I have pasted the screen shot for your viewing with the permission of the players that received it and forwarded it to me. I expect reparations of some sort for your slight and to those players that have contacted you regarding this situation to receive the same.

My correspondence is not intended to stir up or create drama, nor is it to pursue correspondence with the Better Business Bureau or legal action but your business practices need to be reevaluated carefully and in a timely manner before said drama or legal action is brought upon your company.

I expect a timely response to this matter and a swift resolution.


Alex Wilkins

On Sep 14, 2013, at 12:39 PM, Kabam Support <[email protected]> wrote:


Thank you for contacting Kabam Customer Support my name is Dean and I will be assisting you with your issue concerning the double Gem promotion.

I am sorry to hear that this has happened to him or her. Unfortunately I am unable to discuss another players account due to the strict privacy policy that we have instated to protect our players. I appreciate your patience and understanding in this matter. If you have any matters that need to be resolved please feel free to submit another ticket. Otherwise have a wonderful day!

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