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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Constructive feedback

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  • Constructive feedback

    I have been playing HOC since late August last year and in the last few months I have been getting very frustrated due to the following:

    1. When purchasing in-game currency which I do almost weekly for seemingly good rewards I am met with nothing but potions and the odd summon stone. Which for the amount it costs to purchase is actually quite offensive and leaves not only me, but others I'm sure with a bitter taste as this seems is consistent for not only myself, but other members of the no.2 ranked guild (soulmen - Authur81). Just today I purchased 100+ Arthur chests advertising 6* cards and received no cards. After 100+ chests?! How low are the drop rates?! Even after spending money?! Surely there should have been at least 1??!! Just 1?!! This obviously isn't the 1st time and is simply not fair... Would you not agree??!!

    2. In game activities seem to have dried up? If the game is ours then why not maintain playability? But if your idea of this is ridiculously time consuming arenas that only benefit the small minority, that spend every waking hour playing, then you're doing fine! But why not try to appeal to a wider audience?... After all, we need to earn money working to pay for the prizes that aren't actually prizes! Is it too much to ask for a better return on money spent? Because as it stands I am continuously being ripped off just for playing a game I enjoy!

    3. The events are great! So please maintain some consistency with those! But again, the drop rates and returns need to be addressed as they again, only benefit the small minority. We would all like a chance at winning something worth winning.

    I would ask that you do consider this feedback as I speak for many. Some have given up on HOC but I really enjoy the game and would like to continue playing. Are you guys that concerned that people will get bored if the game offers too much?? As I don't understand the seemingly aggressive sales route the game takes and then gives little or nothing back. Please explain the logic?

    I also tried to change my username but the forum wouldn't let me.... Maybe I need to pay for that too??!

    Regards
    A disappointed user

  • #2
    Originally posted by Spideylegs View Post
    I have been playing HOC since late August last year and in the last few months I have been getting very frustrated due to the following:

    1. When purchasing in-game currency which I do almost weekly for seemingly good rewards I am met with nothing but potions and the odd summon stone. Which for the amount it costs to purchase is actually quite offensive and leaves not only me, but others I'm sure with a bitter taste as this seems is consistent for not only myself, but other members of the no.2 ranked guild (soulmen - Authur81). Just today I purchased 100+ Arthur chests advertising 6* cards and received no cards. After 100+ chests?! How low are the drop rates?! Even after spending money?! Surely there should have been at least 1??!! Just 1?!! This obviously isn't the 1st time and is simply not fair... Would you not agree??!!

    2. In game activities seem to have dried up? If the game is ours then why not maintain playability? But if your idea of this is ridiculously time consuming arenas that only benefit the small minority, that spend every waking hour playing, then you're doing fine! But why not try to appeal to a wider audience?... After all, we need to earn money working to pay for the prizes that aren't actually prizes! Is it too much to ask for a better return on money spent? Because as it stands I am continuously being ripped off just for playing a game I enjoy!

    3. The events are great! So please maintain some consistency with those! But again, the drop rates and returns need to be addressed as they again, only benefit the small minority. We would all like a chance at winning something worth winning.

    I would ask that you do consider this feedback as I speak for many. Some have given up on HOC but I really enjoy the game and would like to continue playing. Are you guys that concerned that people will get bored if the game offers too much?? As I don't understand the seemingly aggressive sales route the game takes and then gives little or nothing back. Please explain the logic?

    I also tried to change my username but the forum wouldn't let me.... Maybe I need to pay for that too??!

    Regards
    A disappointed user

    I believe this would do the trick
    http://community.kabam.com/forums/sh...etition-please

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