I tried with the help from the team support, but two days I did not have any response from them. Last time too, when my character missing, they just send mail and say waiting, meanwhile, because of the passion, I decided creat a new character in id defective , after 40 days, when I log in, new character has missing, and the old characters reappear, now I have new friends, new support, but my character the missing.
I have sent support in case # 02995610 but today also do not see answered.
I think you're playing a great game, but the game team work unprofessional. And I know I'm not only me, and also a lot of you as i.