Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • Restart

    Is there any chance to restart a game? I'm playing on my mobile phone, tried reinstalling but without result. I would like to restart a game cos I'm not satisfied with my few decisions (evolved few cards I regret now, put points only in mana etc.). If this is possible plz tell me how to do it. If not I lost a lot of fun unfortunately.
    Thx in advance

  • #2
    I seem to be able to restart game via deleting and reinstalling. A few points to note
    1. Remove from Game Center when deleting
    2. Do not sign into Kabam account after reinstalling.


    • #3
      Originally posted by Enhail View Post
      I seem to be able to restart game via deleting and reinstalling. A few points to note
      1. Remove from Game Center when deleting
      2. Do not sign into Kabam account after reinstalling.
      Thx for reply. How can I remove game from Game Centre? I've tried reinstall and re-download, without success. I would be grateful for any tips. Cheers.


      • #4
        When you delete, they will ask you if you are sure you wish to delete the app and if you wish to remove game from game center. (in that order)

        If that doesn't help, you can try submitting a ticket to reset your account or (worst) backup your data after deleting HoC, reset to factory settings, reload your data & reinstall HoC.. (Dont recommend doing this =x)


        • #5

          please reset my account... I tested the game and made ??a few things wrong and now I want to do everything right

          Name: klopper
          lvl: current 42, and tomorrow certainly higher

          kind regards


          • #6
            Well tried all types of reinstalling, deleting etc without result.
            Please if any admin/moderator read this topic and is able to restart my account please do so or contact me here or through e-mail. Character name is Kurak and current lvl is 43.
            Thanks in advance.


            • #7
              i have managed

              how to reset you account...

              1. creat a new google mail address
              2. start the game
              3. go in options
              4. login with your new google mail address

              kind regards


              • #8
                Originally posted by Enhail View Post
                I seem to be able to restart game via deleting and reinstalling. A few points to note
                1. Remove from Game Center when deleting
                2. Do not sign into Kabam account after reinstalling.
                Just a heads up: All game progress is saved for a account. If you do not sign into a account after installing the game, any progress made in the game will be lost if the app is then deleted


                • #9
                  Originally posted by Zyzygy View Post
                  Just a heads up: All game progress is saved for a account. If you do not sign into a account after installing the game, any progress made in the game will be lost if the app is then deleted
                  how to do from android?

                  there's no game center and, even if i didnt make a kabam account, it automatically linked itself to my google's one...
                  what do i have to do to restart?


                  • #10
                    I'm having the same problem. I reinstalled the game serveral times and I always start with the same profile lvl. 29 without entering any Account-Information.

                    I'm really getting curious how this works. I don't have a KABAM-ID (well, I didn't before I created one to answer this post), I deleted all game data before uninstalling it on my device, I removed HoC from the app-list of the play-store, I checked if I logged in via facebook (which I didn't) and I removed it from the connected-apps-list in the google-settings. When I start HoC and go to Help-menu, I'm neither logged in via KABAM, google, or facebook. So how and where does the game save my progress?
                    It's really creepy and I don't think that this is okay by any privacy-means.


                    • #11
                      Reset on android

                      I just want to restart on android. I'm not logged and when a erase and reinstall the game, it appears at lvl 23. I deleted from Play Apps also.

                      How can I restart? If no possibilite, I will leave the game.


                      • #12
                        I've tried everything to restart the game, and none of that worked.

                        On my game I have logged in with google account though. Can anyone help with this problem please?


                        • #13
                          Game Crashes without any error

                          Hi Guys.. Need help with this.. My Game crashes in between suddenly without any error message. I play on an Ipad and I'm not sure what the problem is..Game version up to date.. OS 5.1.1 I guess.. Any help will be appreciated.. Thanks in advance (sorry I'm new to this kind of a thing) did not know where else to post this.


                          • #14
                            i have the same probelm, i want to restart my account and i tried everithing.... anyone knows how to do it???


                            • #15
                              REgister your current account, then unistall HoC, and you will start with new account.