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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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从没见过这么垃圾的客服,有这样处理问题的么

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  • 从没见过这么垃圾的客服,有这样处理问题的么

    卡少了几张,客服一直没用心处理,一直含糊搪塞拖延。
    先来说明下:
    8月2号发邮件给他,当时应该有7张费舍尔国王,4张爬塔,2张风暴,一张幽灵船,实际上游戏中少了2张, 只剩5张,客服10号回我幽灵船一张,没有丢失,风暴的2张没理我。紫晶巨龙卡回都没回。
    然后我北京时间8月3号幽灵船又抽了一张国王,客服给我这个utc时间:2017-08-02 00:28:44幽灵船兑换了1张
    这个是我提交问题之后的,这时候我当然又多了一张,他把这一张给我当成旧的幽灵船,把之前告诉我的幽灵船当 成风暴石头来搪塞我。叫他给我看全部的数据就能清楚就是不看,而且从头到尾都没有关于紫晶巨龙的。我很清楚 的是这两种7星卡少了。
    不知道哪里投诉他,谁知道的回我下谢谢。
    后附邮件:
    ear Player,

    Your request (384680) has been updated. To add additional comments, reply to this email.


    Andi (Gaea Mobile)
    Aug 17, 08:10 -02

    您好,
    再次核实您的费舍尔国王结果如下:
    您于:
    2017-07-18 07:18:43风暴抽了1张
    2017-08-02 00:28:44幽灵船兑换了1张
    2017-08-06 08:00:35把2张合成了
    您现在有1张2阶、1张3阶的费舍尔,从结果上看卡牌没有丢失,而是已经合成了。
    您可以查看一下您的其他卡牌数量是否因为升阶而减少。
    感谢您对游戏的支持与理解。

    轩辕一剑平天下
    Aug 17, 07:36 -02

    爬塔开箱子是后面两次,具体忘了,每个月风暴都有参加
    还有那个紫晶巨龙也不见了,青年博尔斯好像有两次jjc17000分有奖励 我应该有2张,现在只有1张

    ------------------ 原始邮件 ------------------
    发件人: "Gaea Mobile";<[email protected]>;
    发送时间: 2017年8月14日(星期一) 晚上7:42
    收件人: "风尘恋恋"<>;

    主题: [Gaea Mobile] Re: 卡片无故丢失


    Andi (Gaea Mobile)
    Aug 14, 09:42 -02

    您好,
    很抱歉对您造成了困扰。
    我们已将您的问题重新提交给游戏团队,游戏团队会尽快为您核实。
    另外,请问您是否记得以下内容:
    1. 爬塔开箱子的大致日期。
    2. 是否参与的是最近一次召唤风暴(7月17日-7月18日)
    感谢您对游戏的支持与理解。

    轩辕一剑平天下
    Aug 11, 09:13 -02

    我爬塔箱子奖励了4个,石头风暴抽了2个,然后是海盗船的那个

    ------------------ 原始邮件 ------------------
    发件人: "Gaea Mobile"<[email protected]>;
    发送时间: 2017年8月7日(星期一) 下午2:53
    收件人: "风尘恋恋"<>;
    主题: [Gaea Mobile] Re: 卡片无故丢失


    Andi (Gaea Mobile)
    Aug 10, 02:25 -02

    您好,
    经过调查,您在8月2日:
    2017-08-02 00:28:44从幽灵船兑换了一张费舍尔国王,然后从仓库拿出,没看到有丢失。
    可能您在仓库中寻找特定卡牌较难,但卡牌并没有丢失。
    感谢您提出的宝贵意见,我们将会对游戏的体验进行不断更改。
    感谢您对游戏的支持与理解。

    轩辕一剑平天下
    Aug 8, 07:30 -02

    还不给处理么?还有紫晶巨龙也把我弄没了,就这样不会话不处理是不是

    ------------------ 原始邮件 ------------------
    发件人: "Gaea Mobile";<[email protected]>;
    发送时间: 2017年8月2日(星期三) 中午12:28
    收件人: "风尘恋恋"<>;

    主题: [Request received] 卡片无故丢失


    Andi (Gaea Mobile)
    Aug 7, 04:53 -02

    您好,
    很抱歉对您造成困扰。
    我们已将您的问题提交给游戏团队,经过核实后会对您进行补偿。
    感谢您对游戏的支持与理解。

    轩辕一剑平天下
    Aug 2, 02:28 -02

    发现费舍尔国王少了2张,其他卡片估计还有丢失,调整队伍时也是经常找不到卡片 要刷新才出来
    你们程序问题怎么这么多,请帮我找回
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