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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Account banned

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  • Account banned

    Hello, i can understand the preparation of the update but I have been banned 2 times today for one hour. I was just playing in the arene and I had to reconnect because connexion problem. I tapped reconnect and got banned. Could You please tale a loot at this and please dont tell me I violated the termes of condition because I don't cheat. I have spend some money in the game so it's really anoying.
    Thanks in advance to have a look and your time.

    MY name in the game is : zvartog on server Lancelot 2

  • #2
    This happens all the time. Has happened to me around 15 times. nothing u can really do except just wait it out. they wont help u any. If u send in a support ticket you'll get back one of these,


    "I have reviewed your account, and it appears you are having difficulty accessing the game because you have been banned. Your recent actions in game were a violation of our Terms of Service, and action had to be taken in order to protect the game play experience of our other players.

    All text in the game must follow the guidelines of our Terms of Service. This includes, but is not limited to:
    - World Chat
    - Alliance Chat
    - Messages sent to other players
    - User names, City names, and alliance names

    If you have any additional concerns regarding this situation, please review our Terms of Service at the following link: http://www.kabam.com/tos/

    I apologize for any confusion you may have experienced with this matter, but our Moderation Team has reviewed this matter thoroughly and determined this to be the best course of action."


    No the confusion is in the code lines.

    Comment


    • #3
      Originally posted by Zvartog View Post
      Hello, i can understand the preparation of the update but I have been banned 2 times today for one hour. I was just playing in the arene and I had to reconnect because connexion problem. I tapped reconnect and got banned. Could You please tale a loot at this and please dont tell me I violated the termes of condition because I don't cheat. I have spend some money in the game so it's really anoying.
      Thanks in advance to have a look and your time.

      MY name in the game is : zvartog on server Lancelot 2
      It's a bug due to server overload (based on my reading between the lines of the email I got back from Support) that results in a temporary ban. They'll tell you it's because you did something wrong, but you didn't. Sadly, you just have to wait it out. Usually it's just an hour, though some people have experienced longer. Sorry.

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