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50% Gem Event

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  • #31
    Still haven't received my bonus gems.
    Can we get an update on this issue


    • #32

      April 30th update:

      The following is what was in my April 30th ticket request numbered 03246581:

      I never got resolution of said case #. First I got an email telling me due to "unusually high volumes" the case could not be answered in the amount of time the kabam support team wanted to answer it, and that if I wanted to continue to keep my place in line to have my issue resolved, I would need to reply to that email. I did, and in response I got another email telling me that that was an unmonitored email address. Then I got another email telling me case # 03225007 has been closed. Since then I have entered 2 new tickets about the same unresolved issue, and both times I got a reply via email telling me that case was closed because it was a duplicate of case # 03225007. And that I needed to refer to that case number for further information, or talk to the person who originally reviewed my case. His name is Ben, and I just got done sending him an email asking him to follow up with me and resolve this case. The case always has been, and continues to remain that there was a 50% bonus gems event where every 500 gems purchased would get you a bonus 250 gems within 5 days of the event. The promotion was on April 13th, and I will again attach my proof of purchase (I purchased 7000 gems on the day of the event). Also on a forum one of your staff acknowledged that there has been some "technical difficulty" with that promotion found @ I simply need my 3500 gems, or my money back, there is really no other way to resolve it. Unless you have some other creative way to compensate me that will satisfy. PLEASE STOP CLOSING THESE TICKETS! NO ONE HAS RESOLVED MY ISSUE! Or pick up case 03225007 and finish it please, because nothing has been done about me not getting my 3500 bonus gems. Thank you!!!!


      • #33
        Originally posted by Xsmoker105 View Post
        Hi Sp4z,

        I was wondering if there was an update to when this promo will be paid out. You have another BOGO offer for gems going but most of the population on my server won't touch it because of the necessity of hounding GMs in order to pay out their promised promotions. We're still waiting for our 50% gems spent rewards to return and there's already a gem bonus promotion. How can we have confidence in spending on this new promo when we have to do all this work chasing to get our previous promotions fulfilled?

        Thanks for your time
        Seconded! I was going to buy another 7000 gems for this double gems promotion, but I STILL haven't received my 3500 bonus gems from the last gem promotion!


        • #34
          bump ... still nothing ...


          • #35
            Hi Kabam Team,

            ETA for resolving the missing gems or do we all need to log support tickets? as per above, doesn't seem like the support ticket will work.

            Let us know...



            • #36
              Wow.... finally!.......

              Wow... I'm surprised! Kabam actually gave me my 3500 gems. ......I thought that was about to turn into a legal battle. That's a relief. Players, we all know in what ways Kabam has sucked. It's unanimous across all realms. But seeing as how I finally got my due gems 22 days later. That they finally did the right thing. That does count for something. So if you know you are due something, don't stop following up with them until you get resolution. But if they do cheat you in some way, don't take it either. If you keep good records (evidence) and follow the right actions to resolve your issue(s), you'd be surprised how easy it is to win a legal battle if it eventually comes to it. Easy, but a major a pain in the *** too. ... Well, I suppose thanks are in order!

              Thanks Kabam.

              But next time, please try to not take so long resolving issues for me please, or better yet, don't let them happen in the first place.

              Kind regards,

              Avid player.


              • #37
                We have run into some unforeseen difficulties but we are working on giving each player the proper amount. I will make an announcement when the payouts are going through the system.


                • #38
                  Originally posted by Kabam_sp4zrocker View Post
                  We have run into some unforeseen difficulties but we are working on giving each player the proper amount. I will make an announcement when the payouts are going through the system.
                  sp4z what about the double gems promo from april 30th that should payout today


                  • #39
                    Originally posted by Kabam_sp4zrocker View Post
                    We have run into some unforeseen difficulties but we are working on giving each player the proper amount. I will make an announcement when the payouts are going through the system.
                    Thanks to the Kabam support team, I received my gems. Hopefully these unforseen difficulties do not reoccur.


                    • #40
                      Still wainting, i hope this can fixed soon


                      • #41
                        If you were supposed to receive a payout for the 50% Gems Event then you should have received those last night. If you have not received your gems, please wait 24 hours before sending a ticket. The system can take a while when trying give everyone their gems.


                        • #42
                          I have finally received my 50% bonus.
                          Late ... but thanks for dealing with this