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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
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- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
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- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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50% Gem Event

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  • #16
    I've been waiting for 3500 gems.

    Comment


    • #17
      I just cant bealive what they wrote....
      we are not stupid!!!!
      ofcourse we dont have a screenshoot from 8 days ago!!!
      this is a MASTERPLAN to not giving us the reward

      pls ALL PLAYERS LETS MAKE SOME NOISE

      KABAM YOU ARE JOKING RIGHT???

      YOU HAVE THE EVENTS CALENDAR
      YOU HAVE THE DATA BASE FROM PLAYERS THAT SPEND GEMS FROM THE DAY OF THE EVENT
      PLS BE SERIOUS WITH US AND TREAT US LIKE HUMANS AND NOT NUMBERS

      TO ALL PLAYERS THAT WERE STOLEN SPEAK WITH YOUR FRIENDS, GUILD, ANYONE, ABOUT THIS!

      KABAM YOU ARE CHEAT!!!! LIARS!! THIEVES!! DISRESPECTFUL!!!

      IM 34 YEARS OLD, PLAYING GAMES ABOUT 22 YEARS, AND NEVER NEVER SOMETHING LIKE THIS EVER HAPPENED WITH ME...

      GO FCK YOUR SELF!! SORRY FOR THE WORDS BUT I JUST CANT TAKE THIS ANYMORE..

      Comment


      • #18
        Sp4z, Smash, Aaron... What r u doing? Why do we have to wait so long for an answer?

        Comment


        • #19
          I have a screen shot. I attached it to my ticket. If it wasn't such a pain in ****, I would post it here.

          Comment


          • #20
            Request a refund for your purchase, through either google play or the Apple Store, as they will usually give you one when there is not satisfaction from your purchase, there is an area where you can tell them what went wrong, they will evaluate it and make a decision as to whether you get your money back or not. At this point you have nothing to lose, and the worst they can say is no. Good luck

            Comment


            • #21
              There have been some technical difficulties with this promo. We are looking to find a resolution for this problem with the game team.

              Comment


              • #22
                Originally posted by Kabam_sp4zrocker View Post
                There have been some technical difficulties with this promo. We are looking to find a resolution for this problem with the game team.
                What Again error Now i need Gem but i don't have - because don't receive my 50%

                Realm Lancelot-82
                user name The_Netbutcher
                Spend - 1500 Gem

                Comment


                • #23
                  Still nothing.............

                  Comment


                  • #24
                    500 gems spent
                    250 gems wasnt delivered ... so I am still waiting ...

                    Golan
                    Arthur-41

                    Comment


                    • #25
                      Still waiting. ..whats goin on with reimbursement. ..spent 1000gems, wheres my 500 at?

                      Imhotep
                      Mordred 20

                      Comment


                      • #26
                        Yeah my gems is not back till now, and decrease 10 without know what i used???

                        Comment


                        • #27
                          Originally posted by Kabam_sp4zrocker View Post
                          There have been some technical difficulties with this promo. We are looking to find a resolution for this problem with the game team.
                          After waiting 8 days from starting claim "Bonus Gems not received - 03216091" I got this email:

                          Kabam Support via 1on3f3anof572p.3-1hgiteak.na13.bnc.salesforce.com
                          Apr 25 (2 days ago)

                          to me
                          Greetings,

                          We appreciate you taking time to contact Kabam Support. Due to unusually high volume, our team has been unable to respond to your ticket as quickly as we'd hoped. We sincerely apologize about the inconvenience caused by this delay.

                          If your issue persists and you still seek our help, we encourage you to respond to this email. You will maintain your place in line, and our team will assist you as soon as possible.

                          Thank you for your understanding and have a great day.

                          Respectfully,

                          Kabam Support




                          So I replied:

                          Yes, I still haven't received my 3500 gems. Please maintain my place in line. Thank you.


                          And got this in return:



                          Kabam Support via pie5bghn61qt.3-1hgiteak.na13.bnc.salesforce.com
                          Apr 25 (2 days ago)

                          to me
                          Dear Player,

                          You have reached an unmonitored email address.

                          To contact our Support Team, please use the links to our Support Center within the Kabam game you are playing.

                          In mobile apps the link to our Support Center can usually be found within the game settings menu or by tapping on your player name in the upper left corner.

                          On Kabam.com the Help/Support link can be found above the game by clicking the game name in the header, then ‘Support’.

                          On Facebook and other sites, the Help/Support link is usually in the banner at the top of the game screen.

                          Following these steps will take you to the our Support Center, where you may find a quick answer to your question. Contacting us from our Support Center will also ensure that we automatically have the correct information about your account so that we can help you as promptly as possible.

                          You can also find game play tips, solutions to common issues, and updates from Kabam on our forums (http://community.kabam.com).

                          Thank you for playing Kabam games.
                          The Kabam Support Team



                          ref:_00D301HgIt._500a0s0eE5:ref


                          Then today I see this e-mail:


                          Kabam Support via pcaic83j4j5thh.3-1hgiteak.na13.bnc.salesforce.com
                          12:39 PM (4 hours ago)

                          to me
                          Case # 03225007 (Subject: "Did not receive bonus gems from event."). Thank you for giving us the opportunity to help you. We believe your issue 03225007 has been answered. Please let us know how we did by clicking the link below and completing our quick survey! Kabam Customer Survey

                          __________________________________________________ ___________
                          ref:_00D301HgIt._500a0t1rW5:ref



                          In short - What the hell Kabam?!? I re-filed another ticket. Technical difficulty or not, this is not acceptable. Stop trying to brush me off. I can wait for an answer if there is a line, just figure our what you need to do to fix the technical difficultie(s) and get me my 3500 gems. I would not have bought gems if there wasn't the 50% bonus gems deal. And you are well aware of this promotion by admitting there is some "technical difficulty" with it. So please don't ask me to send any more screen shots. I've sent you my proof of purchase more than once. Please do the right thing and save me the hassle of following up through any other channels. IE Google play, or Google wallet, or eventually if you keep this up, legal channels.

                          Thank you.

                          Avid player waiting patiently.

                          Comment


                          • #28
                            Fool us Penn and Teller- Kabam did it!

                            Comment


                            • #29
                              Hi Sp4z,

                              I was wondering if there was an update to when this promo will be paid out. You have another BOGO offer for gems going but most of the population on my server won't touch it because of the necessity of hounding GMs in order to pay out their promised promotions. We're still waiting for our 50% gems spent rewards to return and there's already a gem bonus promotion. How can we have confidence in spending on this new promo when we have to do all this work chasing to get our previous promotions fulfilled?

                              Thanks for your time

                              Comment


                              • #30
                                Originally posted by Xsmoker105 View Post
                                Hi Sp4z,

                                I was wondering if there was an update to when this promo will be paid out. You have another BOGO offer for gems going but most of the population on my server won't touch it because of the necessity of hounding GMs in order to pay out their promised promotions. We're still waiting for our 50% gems spent rewards to return and there's already a gem bonus promotion. How can we have confidence in spending on this new promo when we have to do all this work chasing to get our previous promotions fulfilled?

                                Thanks for your time
                                Hm.. I must be lucky. I recieved my gems back after a ticket I sent to them.

                                Comment

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