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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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50% Gem Event

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  • #1

    50% Gem Event

    Please give us an information regarding the gems which should paid back (50% of every 500) within 5 days?
    Tags: None
  • #2
    I also did not get my ...

    Comment

    • #3
      Originally posted by Johnny_Walker View Post
      I also did not get my ...
      Nothing on Arthur-41 ...

      Comment

      • #4
        Im waiting..... Were are the gems? Pls kabam some information! Thank you!

        Comment

        • #5
          yeah I AM waiting my gems back 50% too...... server KAY64

          Comment

          • #6
            I haven't received my gems either. It's more than 5 days now since the event is over.
            Realm: Uther-74
            ID: Mystiquehero

            Comment

            • #7
              i waiting too ... i spent only 500 gems .. but still KABAM owes me 250 gems ..

              Name : deAKT?VE
              Realm : Guinevere-35

              Comment

              • #8
                I'm still waiting ... Galahad45

                Comment

                • #9
                  Nothing in Kay84

                  Comment

                  • #10
                    Through the cracks... Smh

                    Comment

                    • #11
                      I did not get any as well.


                      Infact I had 1 gem left over, and it actually disappeared. spent 750.


                      Arthur-1

                      Comment

                      • #12
                        Yes I get a receipt from google play on every purchase I do. Either give the promotion gems or refund the money.

                        Comment

                        • #13
                          Please give us what we paid for.

                          Originally posted by GS_Godly View Post
                          Please give us an information regarding the gems which should paid back (50% of every 500) within 5 days?


                          Same. I bought 7000 gems, still awaiting my 3500. Already put in a ticket, no response days later. Putting in another ticket. Kabam, with you allowing cheaters to move in on Arthur-21 and with you robbing me repeatedly like you have with this event, I'm considering legal action. I've had enough and so have all of your players. Shut down cheaters more aggressively, and compensate for whatever damage they have done, and give your players what they have paid for already. And stop making us ask and put in tickets to receive what we payed for. Your business practice is disgusting and inexcusable. Please consider this carefully. Many of your most avid players in my realm, most of whom have paid into the game are considering quitting because of your failure to deal with cheaters. Please fix these problems and make your players happy. You take care of us, we take care of you. Simply put. Thank you.

                          XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXX

                          Update:Got a response from Kabam, this is what they wrote:

                          Greetings,

                          Thank you for contacting Kabam Support regarding not receiving bonus gems from event. I am sorry this trouble has happened to you.

                          To further look into this, I would request you to get back to me with screenshot of the promotion. Once I receive this I will be able to look into this for you.

                          Looking forward for your reply.

                          Regards

                          Ben
                          Kabam Support

                          So what, they're not going to give us our gems if we can't produce one? Does anyone one have a screenshot of the promotion so we can prove to kabam there was one? If this is a tactic to avoid giving what we paid for, this company is just sick! Anybody else get this kind of response?

                          Comment

                          • #14
                            Originally posted by King Araghost View Post
                            Same. I bought 7000 gems, still awaiting my 3500. Already put in a ticket, no response days later. Putting in another ticket. Kabam, with you allowing cheaters to move in on Arthur-21 and with you robbing me repeatedly like you have with this event, I'm considering legal action. I've had enough and so have all of your players. Shut down cheaters more aggressively, and compensate for whatever damage they have done, and give your players what they have paid for already. And stop making us ask and put in tickets to receive what we payed for. Your business practice is disgusting and inexcusable. Please consider this carefully. Many of your most avid players in my realm, most of whom have paid into the game are considering quitting because of your failure to deal with cheaters. Please fix these problems and make your players happy. You take care of us, we take care of you. Simply put. Thank you.

                            XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXX

                            Update:Got a response from Kabam, this is what they wrote:

                            Greetings,

                            Thank you for contacting Kabam Support regarding not receiving bonus gems from event. I am sorry this trouble has happened to you.

                            To further look into this, I would request you to get back to me with screenshot of the promotion. Once I receive this I will be able to look into this for you.

                            Looking forward for your reply.

                            Regards

                            Ben
                            Kabam Support

                            So what, they're not going to give us our gems if we can't produce one? Does anyone one have a screenshot of the promotion so we can prove to kabam there was one? If this is a tactic to avoid giving what we paid for, this company is just sick! Anybody else get this kind of response?
                            Can they really not see the calendar of their own promotions?

                            I've been waiting on 250 gems :/

                            Comment

                            • #15
                              Kabam???? False advertisement......

                              Comment

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