Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Account Banned

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  • Account Banned

    may i know why is my account banned due to violation of TOS?

    today i bought 7000 and 2100 several times to buy that Fallen/Vamb/Gold Vamb bp and Drust/Galahad/Twilight/Balin bp...and just 20 mins ago at 0050hrs 10th April gmt +8 i was banned while I'm hitting in Arena...

    so you dun ban hackers or cheaters who bought ss from 3rd party but ban mi who bought gems from you?

    Aaron Spez Smash or whoever is here pls do something abt this...GIVE MI BACK MY ACCOUNT!!!

    MY TIX #03197584

    Realm : Percival - 27
    ID : Kavka

  • #2
    wow, so kabam now banned players that buy gems from them instead of hackers. Maybe we need to start buy from hackers.

    Are you guys trippin or something?


    • #3
      Banned right after gem purchase. Kabam is into the business of cheating money now?


      • #4
        Lost my account after I bought gems from them as well.


        • #5
          It is very in unfair to ban someone for being legit. There are a lot of people buying stones from hackers yet they still are playing hoc I think that action should be taking upon them buying from hackers not someone that buys from you


          • #6
            What is bad is that it takes so long for issues to get resolved of at all. No phone or live chat at least.


            • #7
              that sucks. There's a shell game out now where you can get a "guaranteed" 6 card out of it for 100 gems. I'm not sure if I want to buy gems for this and get banned now. decisions...


              • #8
                Originally posted by RibEyeSteak View Post
                that sucks. There's a shell game out now where you can get a "guaranteed" 6 card out of it for 100 gems. I'm not sure if I want to buy gems for this and get banned now. decisions...
                I'd wait. Half way through the shell game that "guaranteed" will be changed to "guaranteed chance".


                • #9
                  if there is a hacker reported with clear proof, they investigated suspect ID for 4 days and come up with cant find anything wrong (said a hacker him self), release the ID with ss compensation. lol

                  and now without permission or "investigation" banning player who buy gems is mind blown.

                  still waiting statement for kabam tho


                  • #10
                    Kabam will get back to them in 2 to 4 business days lol


                    • #11
                      There are only TWO reasons for ban after a gem purchase.

                      1. Fraud Billing (stolen or fake credit)
                      2. Cash Backed the transaction.


                      • #12
                        Cashed back the trans action only if you didn't get scammed out of what you were going for, such as spending to keep GK level then lose because you can't access your account. While support takes there pretty time fixing your account. In the meantime everything you worked for is gone. In order for it to go up you actually have to buy stuff, Kabam can have the fairy dragons and war clerks back. The purpose of why I spent is gone now. So I want my money back since they took away the game and if I get my account back my grail knights will be where I started before I purchased.


                        • #13
                          Glad you got banned your a pos who bought Ss n etc from Russians and their hack I sent proof over to kabam ****ing loser


                          • #14
                            Originally posted by Noob_65HLXJN View Post
                            Glad you got banned your a pos who bought Ss n etc from Russians and their hack I sent proof over to kabam ****ing loser